Job Summary: The IT SupportSpecialist takes charge of coordinating, diagnosing, and troubleshooting incoming employee issues. Offering support services, they assist employees facing technical challenges and information technology issues encompassing desktop, laptop, or network services. Ensuring prompt resolution or escalation, when necessary, they advocate for the customer … contribute to the development, documentation, and implementation of standard operating procedures and customer service guidelines relevant to IT support. Responsibilities: Provides first tier IT support to employees and business resolving problems and tickets as a member of the Help Desk Team. Responds to escalated employee issues and incidents in … practices. Seeks input from teammates and outside experts on systems and feature design. Executes on key deliverables for the business that require off-hour support or tasks. Assembles workstations including mechanical standing desks. Unboxes and organises inventory items. Receives and organises inventory while maintaining inventory tracking system. Installs IT more »
opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Security Cleared Infrastructure SupportSpecialist III based on their customer site in Edinburgh. This is a temporary role to start ASAP for 3 months. The role is … For this reason, we are only able to progress applications from British nationals. Role Overview We are looking for customer-focused 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support … critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 3rd line team members are expected to be specialists at solving a variety of software issues, while minimizing disruption to our users. more »
opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Security Cleared Infrastructure SupportSpecialist III based on their customer site in Edinburgh. This is a temporary role to start ASAP for 3 months. The role is … For this reason, we are only able to progress applications from British nationals. Role Overview We are looking for customer-focused 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support … critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 3rd line team members are expected to be specialists at solving a variety of software issues, while minimizing disruption to our users. more »
CANDIDATE MUST HOLD ACTIVE SC CLEARANCE DUE TO THE NATURE OF THE ROLE* Role: Infrastructure SupportSpecialist Location: Edinburgh - Onsite IR35 Status: Outside Clearance: Must hold SC Clearance Site Hours: 07:00 - 16:30 Mon -Thurs and 07:00 - 13:30 Fri We are looking for customer-focused … and enthusiastic 3rd line infrastructure Support Engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be … willing to collaborate with the wider IT support teams. The 3rd line team members are expected to be specialists at solving a variety of software issues, while minimizing disruption to our users. A successful candidate will be someone who can blend first rate customer service with first rate technical more »
Required: 3rd line infrastructure supportspecialist Location: full time on site in Edinburgh Duration: 3 months + Clearance level: SC level IR35 Status: Inside IR35 JOB DESCRIPTION: * To manage a range of technologies such as Domain Central Services (Active Directory), SCCM - to include optimisation, interoperability, and availability * Hands more »
