Enterprise Services Support Specialist
- Location
- City Of London, England, United Kingdom
employees to collaborate and learn from each other, completely free of barriers. Your role: As part of the Client Services Team, the Enterprise Services Support Specialist will assist enterprise customers with post-implementation product issues, provide personal and proactive guidance, manage support tickets, and collaborate with various … teams to ensure seamless customer support experiences. The role consists of a mix of reactive and proactive activities. Reactive tasks include troubleshooting issues raised by clients by providing break-fix support and onboarding tasks. Proactive activities involve understanding client priorities and delivering resolution using a mix of hands ...