IT SupportTechnician - Macclesfield My client, a leading organisation, is seeking a proactive IT SupportTechnician to join their dedicated IT support team. This is a fantastic opportunity for someone with strong technical knowledge and a customer-focused attitude to play a key role in delivering first-class IT services across multiple school sites. You … will be responsible for providing day-to-day technical support to staff and students, ensuring minimal downtime and smooth running of all IT systems. You’ll work with a wide range of technologies including Windows Server, desktops, laptops, tablets, printers, and mobile devices. The role also includes contributing to IT infrastructure development, software installations, and documentation of support processes. Key Responsibilities Provide first- and second-line technical support via the helpdesk, remotely and in person. Diagnose and resolve hardware and software issues across Windows-based environments. Support and maintain IT infrastructure including servers, networks, and peripherals. Install and configure operating systems, software, and devices. Assist in implementing new technologies and processes under the direction of More ❯
IT Service Technician - Cheshire/South Manchester On behalf of our industry-leading client based in Altrincham, we are currently recruiting for a IT Service Technician. As IT Service Technician, you will provide 1st/2nd line technical support queries in a professional manner, always maintaining a high degree of customer service. The IT Service Technician … coming through and provide solutions where possible, owning the resolution of each customer query. Prioritise incoming queries Answering calls, dealing with email requests, Face to face/at desk support, remote support for teams outside Head Office. Drive service improvements and add value to processes To carry out routine configuration and installation of software and hardware. To provide … customer service excellence, ensuring all users contacts are handled in a pleasant, helpful, and professional manner, with regular updates provided to the customer. The IT Service Technician will have the following: Office 365 Admin & Management - experience of the full suite of apps including OneDrive, Exchange, Teams, Yammer. Azure Active Directory Maintenance Desktop Support - Win10 & MacOS Device Management & Monitoring More ❯
a community that values ethical excellence, this is the place where your ambition can thrive. About the Opportunity We are seeking a dynamic and customer-focused Sedond-Line IT SupportTechnician to join our team at our UK Head Quarters, situated at our Birchwood Park, Warrington campus and comprising approximately seven buildings (the majority of business operations are … from a small subset of these offices). The other location is Theale, near Reading. You will be the local and friendly face of IT, providing essential on-site support to our end-users, ensuring smooth and efficient technology operations. This role requires a proactive individual with excellent problem-solving skills, a passion for customer service, and a willingness … to contribute to a collaborative and positive work environment. Key Responsibilities Provide first-line technical support to end-users via ticketing system, drop-ins, and scheduled Tech Bars Diagnose and resolve hardware and software issues, including device swap-outs Deliver technical training and education to end-users during Tech Bar sessions Provide VIP support to key stakeholders. Technical More ❯
