Reporting directly to the Head of Finance Transformation, the Apprentice Finance Systems Developer will assist in the day-to-day operational support of the firm’s Finance systems and users. Role The position is within a small team working mainly on the Service Desk and will encompass customer support (both in person, online and over the telephone), application support, system testing, change control and documentation. The Role The successful applicant should have: Experience in troubleshooting IT Systems and have the ability to quickly learn and be able to adapt to new applications. Be able to accept tasks … and advice from other more members of the department. Be willing to work out of hours when required and at short notice to support the business. Capable of working to tight deadlines, sometimes under pressure. Demonstrate a high level of customer service and professional approach. You should also be more »
This is an exciting opportunity to join Launde Primary School as an ICT SupportTechnician Apprentice. You will ensure the availability of a fully operational network, class computers and any other IT equipment, liaising with ICT Lead and off-site technical support where necessary. Role Filtering, monitoring … and accounting of consumables in line with school procedures Allocation of new users Removal of former users Logging problems and liaising with suppliers and support agencies Tracing abuse and misuse of all hardware & software Installation and maintenance of stand-along machines Maintenance of an efficient booking system for resources … teaching staff in identifying, evaluating learning resources for use in the implementation of the National Curriculum both for ICT and across the curriculum To support children in developing their skills in ICT To promote the use and understanding of ICT within the school with staff, children and parents To more »
Acting as first point of contact for client issues (support tickets) via email, phone and in-person. Capturing and recording information required in order to correctly prioritise tickets. Role Resolving technical tickets both at supported schools and remotely. Escalate tickets to next line within SLAs. Communicating ticket progress with … there to ensure they get the most from their work experience. Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to: Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage. Use infrastructure … management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components. Prioritise systems support tasks and monitor and maintaining system performance. Maintain regulatory, legal and professional standards. Support the information systems needs for your business. The role offers the opportunity to progress into a permanent position. more »
