1 Systems Support Analyst Jobs in Scotland

Due to continued growth and success, we are looking for an enthusiastic, self-motivated, System Support Analyst to join our growing team. This customer facing role will primarily involve working in our service desk teams, providing proactive and reactive support. This role offers a great opportunity … team to handle calls and tickets in line with agreed customer SLAs. Recording of solutions to client issues through our service desk ticketing systems and knowledge base. Ensure customer system documentation is updated to reflect any changes made as part of the day-to-day operation. Essential skills … or service desk environment. Proficient in supporting Microsoft Windows Desktop Operating Systems. Microsoft/Office 365 Administration Experience. Basic Administration of Windows Server Operating Systems Cyber Security Awareness Have experience of service desk ticketing systems. Desirable skills: Networking experience, including Switching, Routing, Firewalls and Wireless technologies; Virtualisation technologies Microsoft more »