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2nd Line Support Analyst

Birmingham, West Midlands (County) -
SCC
Main duties of the job: To record all customer contact within the SAP system or Query Log system as appropriate Ability to provide a positive service desk experience Contribute to a ‘call avoidance’ target of 20% Monitor queues for quality and content Ensure all calls are fixed or passed to...
Salary: From £21,000 to £25,000 per annum
Posted: 2 days ago