Service Desk analyst
- Hiring Organisation
- Nextech Group Limited
- Location
- Bristol, Avon, South West, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £30,000
contribute to the internal knowledge base Deliver a professional, customer-focused support experience Technical Skills & Experience Previous experience in a Service Desk / Helpdesk role, ideally within an MSP Strong knowledge of Windows 10 / 11 and Microsoft 365 Basic understanding of Active Directory (user management … group policies) Familiarity with ticketing systems and ITIL-based processes Exposure to networking concepts (DNS, DHCP, TCP / IP) Excellent troubleshooting and communication skills Desirable Skills Experience supporting multiple customers or environments Exposure to Azure / Intune / Exchange Online ...