12 Team Leader Jobs in the North East

The successful individual will be responsible for the smooth operation of a front-line IT support team alongside another team leader, ensuring customer service requests, incidents, including Major Incident process and SOC/NOC process are managed and solutions implemented to deliver a first-class … targets and goals to Senior Management and wider company Carrying out recruitment activities as required Ensure collaboration with all service desk managers and team leaders to ensure 1 global process Understanding and managing the technical abilities of the team and ensuring all technical fixes being carried … ITIL Qualification (working in an ITIL environment) Fluent English (spoken and written). Additional languages are desirable. Previous experience as a team leader in a similar role Experience managing the Major Incident process IT technical support experience Strong technical knowledge in a support function Experienced in employee more »

Service Desk Team Leader South Tyneside £32,000 per annum + On-call Shift Allowance Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside … We're seeking a talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance … development opportunities to enhance your skills and advance your career in IT leadership. If you're ready to lead a dynamic service desk team and drive operational excellence, we want to hear from you! Apply now with your CV and cover letter outlining your relevant experience and qualifications. more »

IT Service Desk Team Leader Salary: £30,000 - £34,000 + Benefits Package + Additional Bonus * 3 days p/w on-site Location: Sunderland Role Overview: Are you a natural leader with a passion for driving team success and fostering individual growth? Our … client, a dynamic private sector organization, is expanding its IT team and seeking an experienced IT Service Desk Team Leader. This role is tailor-made for individuals who aspire to excel in IT leadership, guiding their team to deliver exceptional service and continually improve … to resolving technical issues. Familiarity with Microsoft Office, Windows, ITIL, and Azure AD is advantageous, but not essential. If you are an ambitious IT leader with a drive to empower your team, enhance operational efficiency, and elevate service standards, we invite you to apply and embark on more »

a team strives to succeed and develop with the business? We have an exciting opportunity for a Service Desk Team Leader to lead a growing team through an exciting digital transformation. The Company This business is a leader in its field, providing … key role in shaping the future of the organisation. The Role This business based in South Tyneside are looking for a Service Desk Team Lead to ensure the service desk team are focussed on maintaining a high level of customer service and provide guidance on how more »

Service Desk Team Leader Newcastle £35,000 per annum Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service … Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day … development opportunities to enhance your skills and advance your career in IT leadership. If you're ready to lead a dynamic service desk team and drive operational excellence, we want to hear from you! Apply now with your CV and cover letter outlining your relevant experience and qualifications. more »

IT Support Team Lead (MSP) North Shields, Newcastle upon Tyne £35,000 to £40,000 + Internal Training + Company Benefits+ Progression Are you an experienced IT Support Engineer from an Managed Service Provider (MSP) background? Are you looking for the opportunity to progress your career within an … a great opportunity for an IT Support Engineer who has worked in a Managed Service Provider 2 years+ to work in a growing team of IT professionals in an office full of approachable, knowledgeable IT specialists. Acting as the go-to expert with-in the organisation, you will … able to deliver a timely, professional, and friendly service and have a can-do, problem-solving attitude. As the IT Support Team Leader, you will take complete technical ownership of incidents, requests, and problems that get escalated up as well as conduct full and thorough diagnostics with more »

Software Developer/Team Lead (C# .Net API AWS) Sunderland/WFH to £75k Do you have expertise with backend C# development? You could be joining a growing games/gambling site, in a Software Developer/Team Lead role where you can build a team around you. As a Software Developer/Team Lead you'll take a senior, hands-on role in an Agile team (which you'll help to grow) developing game mechanics into readily deployable APIs with the focus on scalability and resilience. You'll work … range of technologies with a focus on backend C#, T-SQL, Redis and AWS. You'll provide mentoring and technical guidance to the team with a focus on delivery, whilst remaining hands-on and leading technical discussions and decision making, you'll be empowered to evaluate and contribute more »

C# Developer/Team Lead (C# .Net API AWS) Sunderland/WFH to £75k Do you have expertise with backend C# development? You could be joining a growing games/gambling site, in a C# Developer/Team Lead role where you can build a team around you. As a C# Developer/Team Lead you'll take a senior, hands-on role in an Agile team (which you'll help to grow) developing game mechanics into readily deployable APIs with the focus on scalability and resilience. You'll work … range of technologies with a focus on backend C#, T-SQL, Redis and AWS. You'll provide mentoring and technical guidance to the team with a focus on delivery, whilst remaining hands-on and leading technical discussions and decision making, you'll be empowered to evaluate and contribute more »

Please note that this is a Global role and will at times require you to work between the hours of 7am and 7pm. During unsociable hours you will work from home and during regular shifts you will be expected to more »

About the role You will oversee the technical support team’s day-to-day activities, establish operational processes and service standards, and ensure the team is meeting the technical requirements of the business. This role is highly involved with customers, thus great communication skills, a passion … communication skills, with the ability to create a positive client experience. Strong leadership skills, with a proven ability to manage and support a team with high standards, using metrics to drive team performance. Experience with service level agreement (SLA) management, incident management, problem-solving, and technical … or a related field, or equivalent work experience. If you are interested in this role, click 'apply now' and a member of our team will be in touch more »

Service Desk Team Lead Salary up to £35k per annum + Bonus Jarrow - Hybrid working (1/6 weekends) TechNet is currently partnered with a leading global components manufacturer and distributor. The company is going through a growth period with a relatively green IT team that … is readily expanding. This exciting opportunity to join a rapidly expanding company will see you lead a team of 6 on the service desk for the APAC region. Some of what you will be doing: Managing a team of 6 providing leadership and hands-on technical … of individual KPIs Collaborate with all service desk managers to ensure one global process Identify process improvement Skills you will need; Service desk team lead experience Minimum of 2 years experience in hands-on technical support Experience in managing the major incident process Detailed experience of Employee line more »

Infrastructure Team Lead Stockton-on-Tees/Hybrid £35,000 - £45,000 Are you an experienced IT professional seeking a leadership role in an award-winning, dynamic Managed Service Provider? As the Infrastructure Team Lead, you will take charge of a dynamic team and … pivotal role in overseeing the implementation and management of infrastructure projects for a variety of clients. You will be responsible for guiding the team, ensuring project success, and contributing to the continuous improvement of the various IT environments. Day-to-Day: Lead and mentor a skilled infrastructure team more »