Support Team Lead
- Location
- Nottingham, England, United Kingdom
Required: Experience as a Support Team Lead within Software environment Expanding Global Software House requires a Support Team Lead with experience leading, mentoring and training a Software Support team to ensure a first-class support solution to customers. The Role: Your key responsibilities will … manage the support team, providing technical assistance, training and mentoring, as well as managing the team workloads and rotas, etc. You will also ensure that support aligns with agreed SLAs and become a point of escalation for any major client issues, helping ...