IT Helpdesk Team Leader
- Hiring Organisation
- Hays Specialist Recruitment Limited
- Location
- Sheffield, South Yorkshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £35,000 - £40,000 per annum
Helpdesk Team Leader Sheffield Up to £40,000 + 15% Pension Your new role Working with the IT Manager to support eight sites across Sheffield and Rotherham. Leading a multi-discipline team of first line support technicians and working as part of a global … coordinating the IT service desk to ensure tickets are triaged, prioritised, and resolved in line with agreed SLAs Acting as a hands-on technical leader, providing support on complex issues and taking ownership of escalations through to resolution Line managing and developing first line support technicians through regular ...