Customer Success Manager - Team Leader
- Location
- Stoke-on-Trent, England, United Kingdom
Role Purpose The Customer Success Manager – Team Leader is the primary customer facing point of coordination for assigned customers. The role builds trusted relationships, develops a clear understanding of customer priorities, and ensures that services, actions and communications remain aligned to agreed outcomes. It connects the customer … this role include but are not limited to: In addition to the core responsibilities of a Customer Success Manager the Team Leader will: Provide a first level of escalation for the Customer Success department Allocate daily tasks to the Customer Success Team Update the Portfolio ...