2 Technical Analysis Jobs in South London

Manila, we are a diverse team of highly trained team members who pride ourselves in delighting the customer. We are currently looking for a Technical Support Analyst to join our team. Reporting to the Technical Support Team Lead, you will be accountable for Incident, Change, Problem & Release management … providing technical analysis to Cargo related products, establish customer relationship and engage with them regularly. Responsibilities: Provide first level support through the effective management of all incoming customer tickets and queries. This includes, but is not limited to: Gather all pertinent information from customers to ensure a full … understanding of the query and/or issue raised Provide in-depth analysis including testing, resolution where applicable & updating the customers timely Manage all incoming calls and emails Screen, categorize and prioritize the support mailbox for dispatching and coordinating with 2nd and 3rd level support within SLAs using ITSM more »

depending on experience What you'll be doing: Support and prepare specifications, develop designs in line with specifications and all quality and technical standards, and carry out design appraisals in assigned areas to ensure all standards are maintained Carry out complex technical analyses and investigations, including evaluation and … selection of technical options, and prepare reports with suggested recommendations to support the resolution of problems and the improvement of engineering capability Act as a point of contact with customers and/or suppliers in assigned areas on engineering matters, to resolve complex problems and issues and to maintain … awareness in both parties of priorities and objectives Act as support to the Technical Lead in this domain, guiding people as required and acting as the focal point for determining and reviewing technical solutions Support the preparation of bids in area(s) of expertise to facilitate the development more »