Technical Support Analyst
Hertford, Hertfordshire, South East, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Ask Recruiting Limited
Technical Support Analyst As a Technical Support Analyst, you'll be at the forefront of our customer service efforts, providing first and second-line support through various channels such as phone, tickets, and live chat. Your mission? To not only address immediate customer needs but also … to our services Elevate customer experience by driving product and feature adoption Proactively identify improvements to our platform, reducing long-term ticket volume Contribute technical articles to our knowledge base and internal wiki Advocate for our hosting platform through recommendations on improvements and new feature ideas. Required Skills Proficiency … change to streamline client support impact Outstanding interpersonal and communication skills Strong problem-solving aptitude and team collaboration Desired Skills: If our new Support Analyst knows these then great. If not, they will get the opportunity to become well-versed while working with us. Linux server administration ( NGINX MySQL more »
Employment Type: Permanent, Work From Home
Salary: £28,000
Posted: