2nd Line Support Lead
Chatham, Kent, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Network IT
Are you an experienced IT professional with leadership skills and a passion for supporting clients in their technology needs? We are seeking a dedicated 2nd Line Support Team Lead to join our Clients' dynamic team in Chatham. In this role, you will not only provide technical expertise but … the right person. The business is based in Chatham meaning we'd only be looking at candidates based in or near the area. Responsibilities: Technical Leadership: Lead a team of 2nd Line Support Engineers, providing guidance, mentorship, and technical expertise in areas such as Hyper-V, VMware … with clients to understand their IT requirements, provide strategic advice, and ensure exceptional service delivery. Problem Resolution: Act as an escalation point for complex technical issues, working closely with team members to troubleshoot and resolve issues promptly. Process Improvement: Continuously assess and improve support processes, implementing best practices to more »
Employment Type: Permanent
Salary: £35000 - £45000/annum
Posted: