1 Technical Manager Jobs in Hounslow

support tickets Solve and respond to first line support tickets Identify support tickets that require escalation Job description We are looking for a Customer Technical Support Manager who can provide ongoing guidance to both our National and International customers. The candidate should be able to contribute to building … timely manner and in line with their Service Level Agreement and 4GLOBALS core values. Responsibilities include, but not limited to The CS Technology Support Manager leads the team that provides technical assistance to the company's team and customers. · Ensures that Service Level Agreement (SLA) targets are consistently … bugs to the product and development teams for long-term fixes. · Collaborates with the product team to suggest improvements and new features based on technical support feedback from customers · Works with Customer Success Director to streamline the customer onboarding experience. · Coordinates with the data team to comprehend issues and more »