2 Technical Support Advisor Jobs in the West Midlands

Technical Support Advisor When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. We are looking for a Technical Support Advisor to join our growing Support Services team! Your core focus will be to provide exceptional support for both customers and employees on all Microlise products. You will act as a liaison between various internal teams and our customers; proactively seeing incidents through … as the customer's trusted partner enabling our internal multidisciplinary teams to provide an exceptional level of service. Are you experienced in providing technical support to a variety of user levels? Do you have a passion for learning new technologies and a knowledge of the transportation more »

French speaking Technical Support Advisor - Part time - 19 hours a week - Coventry based client. Hours and days of work are: Monday 8am - 12pm (4 hours) Tuesday 8am - 12pm (4 hours) Wednesday 8am - 12pm (4 hours) Thursday 8am - 12pm (4 hours) Friday 8am - 11am (3 hours … a premium level of service to both French and UK customers. You will play a pivotal role in a friendly and dynamic Customer Support team. You will be a driving force to ensure Customer Experience is the central focus and deliver key department and individual KPI's Principle … within agreed department SLA Understand people and can effectively manage expectations over the phone and via email and social media Provide first line support and advice to customers using the company products Achieve department KPI's targets ensuring the customer service levels we provide are to the correct more »