2 Technical Support Advisor Jobs in the East of England

Due to continued growth, Hutchinsons are delighted to recruit a newly created role for a Technical Support Advisor to join our Omnia team, joining this newly established team based in our Wittering office. You will be developing and maintaining expert level knowledge of Omnia, our … market leading digital farming platform, to enable you to provide high quality technical support to both internal and external users. KEY RESPONSIBILITIES Providing phone and email based technical support to a variety of users, troubleshooting issues and providing guidance to enable best … use of Omnia and TerraMap Support in the day to day running of the newly established helpdesk, ensuring all calls, tickets and requests are dealt with effectively, communicating the status and escalating issues where required. Supporting with the production and delivery of on-going training to all users more »

to join their team. This position would suit someone who has worked within a customer service environment, this position will be assisting with technical faults so some interest in the technical world will be helpful. This is working within a team of 10 people, this person … customer is always kept up to date Logging all bugs, requirements and issues Escalating customer cases to the Manager where necessary Liaising with technical staff to ascertain the best way to solve issues Liaising with colleagues and customers to provide a professional service Fault finding to resolution Offer … a professional manner. Good team player Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with more »