4 Technical Support Analyst Jobs in London

Technical Support Analyst – Trading Systems – FIX – 1st Line Technical Support Analyst is required to join our Financial Services client to provide 1st line support to key trading applications. Based in London (full time in the office), this is a permanent position, offering a … competitive salary. You will be responsible for 1st line support of key systems, responding to traders/brokers technical queries in a prompt manner, escalating to 2nd/3rd line where necessary. This is a front-office environment, so a similar experience previously is a plus. Requirements · Proven … Good SQL experience. Great opportunity to join a leading brand in Financial Services, in a company that offers a clear career path in the support function. If you feel like you match the above and would like to hear more, please apply within. Technical Support Analyst more »

Technical Client Support Analyst - Client Queries, Regulatory Reporting, Problem Solver, Solutions, Trades, SQL, Data, Financial Services – Permanent - UK/Paris based - £60,000 - £70,000 base + bonus + benefits My client, a leading global financial services organisation specialising in providing cutting edge market & data intelligence to … clients across the globe are seeking a Technical Client Support Analyst to join their London or Paris based team on a permanent basis (2/3 days in the office). You will be part of a team responsible for supporting clients across both trade and regulatory … and coming up solutions on how to resolve any trade reporting/post trade issues. The ideal candidate would have: Previous experience in a Technical Client Support role, a real problem solver Client Facing Experience, comfortable with solving client queries/issues Proven experience working within Financial Services more »

Manila, we are a diverse team of highly trained team members who pride ourselves in delighting the customer. We are currently looking for a Technical Support Analyst to join our team. Reporting to the Technical Support Team Lead, you will be accountable for Incident, Change … Problem & Release management, providing technical analysis to Cargo related products, establish customer relationship and engage with them regularly. Responsibilities: Provide first level support through the effective management of all incoming customer tickets and queries. This includes, but is not limited to: Gather all pertinent information from customers to … Provide in-depth analysis including testing, resolution where applicable & updating the customers timely Manage all incoming calls and emails Screen, categorize and prioritize the support mailbox for dispatching and coordinating with 2nd and 3rd level support within SLAs using ITSM software tools Track all calls and their status more »

chain driven by robust spend analysis, comprehensive contract management, and efficient accounts payable solutions. WHAT WE ARE LOOKING FOR: As a Global Customer Care Analyst, you are responsible for first-level technical support for assigned JAGGAER product lines. Support Analysts maintain close relationships with key client … contacts and use their technical skills to resolve application issues. You play a crucial role in recommending new configurations to assist customers in achieving their organizational goals. Global Customer Care Analysts work closely with Customer Success, Professional Services, and Development team members to remediate reported client issues promptly and … communication skills and exceptional analytical skills. This job can be fully remote or hybrid in our London office ROLE RESPONSIBILITIES: As part of the support team, perform technical troubleshooting and data analysis to determine the root causes of software problems. Provide solutions or action plans for customers that more »