1 Technical Support Analyst Jobs in Norfolk

are committed to enhancing the user experience and continually expanding our product range. Role Description This is a full-time hybrid role as a Technical Support Analyst at VoiceHost Limited. As a Technical Support Analyst, your day-to-day tasks will include providing technical assistance and support to customers, troubleshooting technical issues, ensuring customer satisfaction, and delivering high-quality customer support. This role is based in Norwich but offers flexibility for remote work. Qualifications Technical Support, Troubleshooting, and Analytical Skills Customer Support and Customer Satisfaction Excellent problem-solving … and communication skills Experience in a technical support role Knowledge of VoIP technology and SIP protocols Understanding of networking concepts Ability to work independently and collaborate effectively Experience with CRM systems is a plus Industry certifications such as CompTIA A+, CCNA, MTCNA or equivalent are beneficial Benefits: Salary more »