Technical Support Analyst
City of London, London, United Kingdom
X4 Engineering
trading, the company manages critical systems and applications that underpin the full trade lifecycle. They are now seeking a Senior Application Specialist with strong Endur expertise and a solid technical background to join their growing London team. The role You’ll ensure the seamless operation of key trading platforms, working closely with internal teams and external vendors. In this … fast-paced environment, proactive problem-solving, technical expertise, and clear communication are key to delivering tangible business impact. Key Responsibilities Hands-on support for commodity trading and live position applications during trading hours Oversee CTRM platforms and connected upstream/downstream systems (intraday & EOD operations) Monitor availability, troubleshoot issues, and perform root-cause analysis with corrective actions Manage … tickets, prioritise incidents, and coordinate with service desks for swift resolution Collaborate with users, stakeholders, and vendors to communicate progress and manage changes Provide global support across multiple regions and time zones Key Requirements 10+ years in IT, with 5+ years in energy trading/CTRM Strong functional knowledge of OpenLink Endur (Gas & Power – APAC, EU & NA) Understanding of More ❯
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