2 Technical Support Engineer Jobs in Wales

Job Title: First Line Support Engineer Hybrid Job Description: We are seeking a diligent and customer-focused First Line Support Engineer to join our dynamic team. As a First Line Support Engineer, you will be the initial point of contact for all technical inquiries and issues reported by our clients. Your primary responsibility will be to provide timely and effective resolution or escalation of technical problems, ensuring excellent customer service at all times. The ideal candidate will possess strong communication skills, technical proficiency, and a passion for problem-solving in … a fast-paced environment. Key Responsibilities: Act as the first point of contact for technical support requests via phone, email, or ticketing system. Provide courteous, efficient, and professional assistance to clients experiencing technical issues or inquiries. Diagnose and troubleshoot software, hardware, and network problems, utilizing available resources more »

Reporting directly to the IT Support Manager, the Technical Support Engineer is responsible for delivering onsite and remote technical support to internal and external corporate stakeholders. You would be engaged in call logging, detailed analysis, diagnosis, and effective resolution of IT incidents while overseeing … fully committed to ISO27001, while also striving to offer our stakeholders a premium customer service experience with every interaction. Role Duties Join a cohesive support team, acting as a unified point of contact to offer first and second line technical assistance through Phone, Email, Portal, On-Site, and … what we say." Rigorously follow the escalation process to promptly notify senior IT management of any pressing issues. Provide On-Call & Out-of-hours support as necessary. Maintain a commitment to the highest ethical and professional standards in every interaction, ensuring quality in alignment with our company's core more »