2 of 2 Technical Support Specialist Jobs

our wider success. Working with some of the world's biggest brands, Oak's customers are at the centre of everything we do. We are currently looking for a Technical Support Specialist to join our Support team. Working alongside our Technical Support Lead you will play a key role in delivering a world class … support experience to our customers. Requirements Responsibilities include: Provide technical support and guidance to customers via phone, email and chat. Troubleshoot issues reported by customers and perform root cause analysis. Resolve technical problems efficiently and effectively, escalating complex issues to 2nd Line support where necessary. Collaborate with cross-functional teams to identify and resolve customer … concerns. Able to plan, prioritise and organise workload, consistently working within service standards and agreed objectives. Identify opportunities for process improvement and contribute to the enhancement of support systems. Requirements/Experience: Proven work experience as a Technical Support Specialist or similar role. Strong knowledge of computer systems, hardware, and software. Excellent problem-solving and troubleshooting More ❯

Hi We're on the lookout for a strong Technical Support Specialist to join Noda, an innovative Open Banking payments platform. If you're fueled by fintech excitement and seek a global career journey, keep reading What is Noda? Noda is reshaping online payments, allowing seamless transactions from customers to merchants' bank accounts. We're seeking a … talented Technical Support Specialist to be part of our dynamic team. Your mission: Support for clients (companies) in the process of integration with our functionality; Quality control of integrations, testing; Maintaining an integration FAQ; Support for system operation; Assistance in the development of integration documentation. Your skills and experience: 2+ years of experience in technical support; Knowledge of HTTP; Knowledge of client-server architecture; Ability to investigate and troubleshoot problems by logs; Knowledge of both SQL/NoSQL databases; Fluent Russian; English at a level B2 or higher. Nice to have: Knowledge of Postman, Kibana Azure and/or Microsoft .NET. What we offer: 100% remote setup: let the world be your office More ❯