2 of 2 Technical Support Specialist Jobs

Technical Support Specialist French speaking, you will play a pivotal role in assisting clients across the Wallonia region with technical inquiries related to products and the online management portal. Your expertise will contribute directly to customer satisfaction and the effective resolution of technical issues. … Responsibilities Respond to customer inquiries via phone and email, providing timely and effective solutions. Create and manage support tickets in the system to track customer interactions and issues. Guide clients in selecting and correctly installing products, ensuring optimal use and functionality. Conduct training sessions for users on product features ...

Product Support Advisor – Braintree We are looking for a dedicated Product Support Advisor to join our clients team. This is a varied role requiring exceptional customer service, strong problem-solving skills, and the ability to apply technical knowledge effectively. Due to the location of the site … promptly Process customer queries politely and courteously in line with call compliance standards Skills & Experience Required Previous experience in a customer service role preferred Technical troubleshooting/problem-solving skills desirable but not essential Ability to build rapport with customers over the phone while accurately identifying product issues Comfortable ...