1 Technical Support Specialist Jobs in the North East

Technical Support Specialist – Shift Work Job Description: As a Technical Support Specialist, you'll be an integral part of our Technical Support team, ensuring prompt resolution of technical queries, issues, and requests from our clients and their end-users. Your dedication … to customer satisfaction and technical expertise will drive our success. Responsibilities: Respond promptly to customer requests for technical assistance and guidance. Troubleshoot and resolve technical issues efficiently, keeping customers informed throughout the process. Ensure all incidents are resolved satisfactorily and documented accurately. Prioritize tasks effectively to meet … service level agreement targets. Monitor network availability and coordinate actions as needed. Handle service requests with professionalism and efficiency. Requirements: Previous experience in a technical or customer support role, demonstrating a commitment to delivering high-quality service. Passion for technology and a desire to stay updated on the more »