5 of 5 Technical Support Jobs in Surrey

business operating across the EMEA region. Renowned for delivering innovative printing and document solutions, the organisation continues to strengthen its customer service offering and technical support capability as part of its ongoing growth and operational development. As part of this continued investment, the business is seeking to appoint … Technical Support Engineer to join its UK headquarters team. This role will play a key part in delivering high-quality technical assistance to customers and internal stakeholders, ensuring an exceptional support experience across a broad range of hardware, software and network-related solutions. This position ...

Technical Support Analyst Knutsford- on site £28K A Technical Support Analyst is required for our technology client. You will provide advanced technical support across platforms and services. You’ll handle escalated issues, troubleshoot complex faults, and work closely with internal teams to deliver excellent … customer outcomes. Responsibilities: Resolve 1st/2nd line support tickets and escalations within SLAs Diagnose system, network, and performance issues using logs and monitoring tools Perform configurations, maintenance, and updates across hybrid cloud and on-prem systems Escalate complex issues to Level 3 with clear documentation Communicate professionally with ...

role in shaping how the service desk operates, mentoring a small team, improving processes and acting as the senior escalation point for more complex technical issues. You'll still be hands-on, but with real influence over how things are done. Working within a collaborative and forward-thinking business … operations of the service desk, ensuring tickets are effectively triaged, assigned and resolved within SLA Act as the senior escalation point for complex technical issues across client environments Mentor and develop junior analysts through coaching, training and regular 1-2-1s Drive service improvements by analysing performance metrics ...

proactive and customer-focused IT Service Desk Analyst to join our Information Systems team. In this role, you’ll provide first-line technical support to internal users, ensuring a high level of service in line with established procedures and SLAs. Key Responsibilities Act as the first point … Desk system, including detailed notes of actions taken Perform initial troubleshooting and investigation using remote tools, resolving issues where possible or escalating when required Support users face-to-face with technical queries and provide effective solutions where possible Contribute to the development of standard operating procedures (SOPs ...

JobTitle:TechnicalFreightSupportSpecialist(Customs&FreightForwardingExperienceRequired) Location: Ashford,Middlesex-Hybrid Type: Full-Time Salary :£35kDOE&NegplusexcellentBenefits&hybridworking Client/RoleOverview OurclientisaleadingproviderofcustomsclearancesoftwareandservicesintheUK,assistingfreightforwarders,customsagents,andlogisticscompaniesstreamlineimportandexportprocessesbyensuringsmoothintegrationwithHMRCsystemsandfacilitatingefficient,complianttradeoperations. TheServiceDeskisrecognisedforprovidingindustry-leadingsupportforawellknownFreightSoftwaresystem,amatureclient/serverapplicationinservicesince2011.Havingsuccessfullynavigatedusersthroughextensivefunctionalenhancementsandcriticallegislativeupdates,including CDS and NCTS . Duetocurrentexpansionthiswillbeanewkeyroleandexcitingtimestojoinandsupportthegrowingproductrangeandassistinbuildingacutting-edge ...