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Project Manager - Customer Interaction Solutions - CTI/IVR

Midlands -
Demonstrated experience in managing multichannel contact centre technology projects including some or all of the following technologies (voice, email, SMS, IVR, web chat, social or co-browsing); Good experience with Call Centre systems - (Genesys, Avaya, Cisco, NICE, Verint) including Voice platforms, call recording, PBX, ACD etc. Appropriate Project Management certifications (...
Posted: 3 days ago