working across a broad range of technologies and liaising across multiple areas of the business to support incidents, problems and requests. Also responsible for ticketmanagement and escalation, explaining the solutions in technical and nontechnical terms. Technical skills/experience required: Previous experience within a Deskside support role … troubleshooting skills Able to identify, log and resolve technical problems with software, hardware and network systems Comfortable providing remote support when needed Exposure to ticketmanagement and response Excellent communication and stakeholder management skills This is an immediate requirement with interview slots available this/early next more »
and requests related to data systems, serving as the initial point of contact for internal users. Responsibilities include: Receiving and logging tickets via a ticketmanagement system Sorting and classifying tickets based on urgency, type (data requests, bugs, new features), and complexity Redirecting tickets to appropriate specialised teams … for resolution Providing initial responses and basic troubleshooting solutions according to established procedures Monitoring ticket progress and ensuring timely resolution to maintain user satisfaction Participating in updating internal knowledge bases and documentation Gradually increasing technical and operational knowledge for more independent issue management Collaborating with research and trading … and technical challenges Qualifications: Rigorous and organised work approach Excellent written and oral communication skills Prior experience in technical support preferred Basic knowledge of ticketmanagement systems Jira Ability to work effectively within a multidisciplinary team Interest in the financial sector and willingness to learn industry-specific technical more »
Dallas, Texas. 6 month rolling contract, multi-year program. Key experience required: Proven experience working with Blue Yonder Merchandise Operations (PMM) Experience with Product Management, Purchase Order Management, Merchandise Receiving, Invoice Reconciliation, Transfer and Allocation Management, Vendor Product Costing, Return to Vendor and Inventory Management Experience … working in a support environment Support ticketmanagement and co-ordination Experience working to SLA's Experience working with offshore teams more »
service for our clients. Responsibilities: Technical Support: Provide 2nd line technical support to end-users, addressing hardware and software issues promptly and efficiently. Incident Management: Take ownership of customer incidents or service requests, seeing them through to resolution. TicketManagement: Monitor support ticket queues, ensuring timely … Experience: At least 4 years of experience in a commercial IT support environment, preferably within a Managed Service Provider. Technical Proficiency: Familiarity with service management toolsets (e.g., ServiceNow) and best practices (ITIL). Proficiency in diagnosing and troubleshooting complex IT issues. Knowledge of various versions of MS Windows, basic more »
availability. Work across IT functional boundaries (other system administrators, SAN administrators, Network administrators, Database administrators, etc.) with configuration, installation, maintenance, troubleshooting, upgrade and system management for optimum performance and reliability. Research, document and recommend new system related technologies and as well as migration and upgrade paths that could enhance … virtual infrastructure Must have experience in information technology and information security, Microsoft System Center Configuration Manager (SCCM), Microsoft Exchange, administration, and/or exchange management shell. Experience working with monitoring systems supporting auditing, incident response, and system health. Must have experience with software and security architectures. Must have direct …/Automation Experience with interacting with customers to handle service inquiries and problems Experience troubleshooting issues in a growing environment Experience with server patch management methodologies Time management skills Experience with support ticketmanagement systems Candidate must, at a minimum, meet DoD 8570.11- IAT Level II more »
availability. Work across IT functional boundaries (other system administrators, SAN administrators, Network administrators, Database administrators, etc.) with configuration, installation, maintenance, troubleshooting, upgrade and system management for optimum performance and reliability. Research, document and recommend new system related technologies and as well as migration and upgrade paths that could enhance … virtual infrastructure Must have experience in information technology and information security, Microsoft System Center Configuration Manager (SCCM), Microsoft Exchange, administration, and/or exchange management shell. Experience working with monitoring systems supporting auditing, incident response, and system health. Must have experience with software and security architectures. Must have direct …/Automation Experience with interacting with customers to handle service inquiries and problems Experience troubleshooting issues in a growing environment Experience with server patch management methodologies Time management skills Experience with support ticketmanagement systems Candidate must, at a minimum, meet DoD 8570.11- IAT Level II more »
availability. Work across IT functional boundaries (other system administrators, SAN administrators, Network administrators, Database administrators, etc.) with configuration, installation, maintenance, troubleshooting, upgrade and system management for optimum performance and reliability. Research, document and recommend new system related technologies and as well as migration and upgrade paths that could enhance … virtual infrastructure Must have experience in information technology and information security, Microsoft System Center Configuration Manager (SCCM), Microsoft Exchange, administration, and/or exchange management shell. Experience working with monitoring systems supporting auditing, incident response, and system health. Must have experience with software and security architectures. Must have direct …/Automation Experience with interacting with customers to handle service inquiries and problems Experience troubleshooting issues in a growing environment Experience with server patch management methodologies Time management skills Experience with support ticketmanagement systems Candidate must, at a minimum, meet DoD 8570.11- IAT Level II more »
availability. Work across IT functional boundaries (other system administrators, SAN administrators, Network administrators, Database administrators, etc.) with configuration, installation, maintenance, troubleshooting, upgrade and system management for optimum performance and reliability. Research, document and recommend new system related technologies and as well as migration and upgrade paths that could enhance … virtual infrastructure Must have experience in information technology and information security, Microsoft System Center Configuration Manager (SCCM), Microsoft Exchange, administration, and/or exchange management shell. Experience working with monitoring systems supporting auditing, incident response, and system health. Must have experience with software and security architectures. Must have direct …/Automation Experience with interacting with customers to handle service inquiries and problems Experience troubleshooting issues in a growing environment Experience with server patch management methodologies Time management skills Experience with support ticketmanagement systems Candidate must, at a minimum, meet DoD 8570.11- IAT Level II more »
availability. Work across IT functional boundaries (other system administrators, SAN administrators, Network administrators, Database administrators, etc.) with configuration, installation, maintenance, troubleshooting, upgrade and system management for optimum performance and reliability. Research, document and recommend new system related technologies and as well as migration and upgrade paths that could enhance … virtual infrastructure Must have experience in information technology and information security, Microsoft System Center Configuration Manager (SCCM), Microsoft Exchange, administration, and/or exchange management shell. Experience working with monitoring systems supporting auditing, incident response, and system health. Must have experience with software and security architectures. Must have direct …/Automation Experience with interacting with customers to handle service inquiries and problems Experience troubleshooting issues in a growing environment Experience with server patch management methodologies Time management skills Experience with support ticketmanagement systems Candidate must, at a minimum, meet DoD 8570.11- IAT Level II more »
availability. Work across IT functional boundaries (other system administrators, SAN administrators, Network administrators, Database administrators, etc.) with configuration, installation, maintenance, troubleshooting, upgrade and system management for optimum performance and reliability. Research, document and recommend new system related technologies and as well as migration and upgrade paths that could enhance … virtual infrastructure Must have experience in information technology and information security, Microsoft System Center Configuration Manager (SCCM), Microsoft Exchange, administration, and/or exchange management shell. Experience working with monitoring systems supporting auditing, incident response, and system health. Must have experience with software and security architectures. Must have direct …/Automation Experience with interacting with customers to handle service inquiries and problems Experience troubleshooting issues in a growing environment Experience with server patch management methodologies Time management skills Experience with support ticketmanagement systems Candidate must, at a minimum, meet DoD 8570.11- IAT Level II more »
availability. Work across IT functional boundaries (other system administrators, SAN administrators, Network administrators, Database administrators, etc.) with configuration, installation, maintenance, troubleshooting, upgrade and system management for optimum performance and reliability. Research, document and recommend new system related technologies and as well as migration and upgrade paths that could enhance … virtual infrastructure Must have experience in information technology and information security, Microsoft System Center Configuration Manager (SCCM), Microsoft Exchange, administration, and/or exchange management shell. Experience working with monitoring systems supporting auditing, incident response, and system health. Must have experience with software and security architectures. Must have direct …/Automation Experience with interacting with customers to handle service inquiries and problems Experience troubleshooting issues in a growing environment Experience with server patch management methodologies Time management skills Experience with support ticketmanagement systems Candidate must, at a minimum, meet DoD 8570.11- IAT Level II more »
availability. Work across IT functional boundaries (other system administrators, SAN administrators, Network administrators, Database administrators, etc.) with configuration, installation, maintenance, troubleshooting, upgrade and system management for optimum performance and reliability. Research, document and recommend new system related technologies and as well as migration and upgrade paths that could enhance … virtual infrastructure Must have experience in information technology and information security, Microsoft System Center Configuration Manager (SCCM), Microsoft Exchange, administration, and/or exchange management shell. Experience working with monitoring systems supporting auditing, incident response, and system health. Must have experience with software and security architectures. Must have direct …/Automation Experience with interacting with customers to handle service inquiries and problems Experience troubleshooting issues in a growing environment Experience with server patch management methodologies Time management skills Experience with support ticketmanagement systems Candidate must, at a minimum, meet DoD 8570.11- IAT Level II more »
availability. Work across IT functional boundaries (other system administrators, SAN administrators, Network administrators, Database administrators, etc.) with configuration, installation, maintenance, troubleshooting, upgrade and system management for optimum performance and reliability. Research, document and recommend new system related technologies and as well as migration and upgrade paths that could enhance … virtual infrastructure Must have experience in information technology and information security, Microsoft System Center Configuration Manager (SCCM), Microsoft Exchange, administration, and/or exchange management shell. Experience working with monitoring systems supporting auditing, incident response, and system health. Must have experience with software and security architectures. Must have direct …/Automation Experience with interacting with customers to handle service inquiries and problems Experience troubleshooting issues in a growing environment Experience with server patch management methodologies Time management skills Experience with support ticketmanagement systems Candidate must, at a minimum, meet DoD 8570.11- IAT Level II more »
availability. Work across IT functional boundaries (other system administrators, SAN administrators, Network administrators, Database administrators, etc.) with configuration, installation, maintenance, troubleshooting, upgrade and system management for optimum performance and reliability. Research, document and recommend new system related technologies and as well as migration and upgrade paths that could enhance … virtual infrastructure Must have experience in information technology and information security, Microsoft System Center Configuration Manager (SCCM), Microsoft Exchange, administration, and/or exchange management shell. Experience working with monitoring systems supporting auditing, incident response, and system health. Must have experience with software and security architectures. Must have direct …/Automation Experience with interacting with customers to handle service inquiries and problems Experience troubleshooting issues in a growing environment Experience with server patch management methodologies Time management skills Experience with support ticketmanagement systems Candidate must, at a minimum, meet DoD 8570.11- IAT Level II more »
problems, supporting standard software packages, and other general IT tasks Providing Hands and Eyes' support to other teams Processing documentation and knowledge base article management Using the onsite call management system to update calls and close calls to specific SLAs Perform stock control & asset management - ensuring the … part of a team. Experience and technical knowledge of IT, PC's/peripherals, and their architecture Break fix, IMACs, Incidents, Projects Experience with TicketManagement Comfortable with liaising and working alongside 3rd Parties Display flexibility and the ability to manage your day effectively Desirable skills/qualifications more »
problems, supporting standard software packages, and other general “IT” tasks • Providing ‘Hands and Eyes’ support to other teams • Processing documentation and knowledge base article management • Using the onsite call management system to update calls and close calls to specific SLAs • Perform stock control & asset management – ensuring the … part of a team. • Experience and technical knowledge of IT, PC’s/peripherals, and their architecture • Break fix, IMACs, Incidents, Projects • Experience with TicketManagement • Comfortable with liaising and working alongside 3rd Parties • Display flexibility and the ability to manage your day effectively Desirable skills/qualifications more »
problems, supporting standard software packages, and other general 'IT' tasks * Providing 'Hands and Eyes' support to other teams * Processing documentation and knowledge base article management * Using the onsite call management system to update calls and close calls to specific SLAs * Perform stock control & asset management - ensuring the … part of a team. * Experience and technical knowledge of IT, PC's/peripherals, and their architecture * Break fix, IMACs, Incidents, Projects * Experience with TicketManagement * Comfortable with liaising and working alongside 3rd Parties * Display flexibility and the ability to manage your day effectively Desirable skills/qualifications more »
problems, supporting standard software packages, and other general IT tasks Providing Hands and Eyes support to other teams Processing documentation and knowledge base article management Using the onsite call management system to update calls and close calls to specific SLAs Perform stock control & asset management ensuring the … and part of a team. Experience and technical knowledge of IT, PCs/peripherals, and their architecture Break fix, IMACs, Incidents, Projects Experience with TicketManagement Comfortable with liaising and working alongside 3rd Parties. Display flexibility and the ability to manage your day effectively Desirable skills/qualifications more »
problems, supporting standard software packages, and other general "IT" tasks Providing 'Hands and Eyes' support to other teams Processing documentation and knowledge base article management Using the onsite call management system to update calls and close calls to specific SLAs Perform stock control & asset management - ensuring the … part of a team. Experience and technical knowledge of IT, PC's/peripherals, and their architecture Break fix, IMACs, Incidents, Projects Experience with TicketManagement Comfortable with liaising and working alongside 3rd Parties Display flexibility and the ability to manage your day effectively Desirable skills/qualifications more »
problems, supporting standard software packages, and other general 'IT' tasks Providing 'Hands and Eyes' support to other teams Processing documentation and knowledge base article management Using the onsite call management system to update calls and close calls to specific SLAs Perform stock control & asset management - ensuring the … part of a team. Experience and technical knowledge of IT, PC's/peripherals, and their architecture Break fix, IMACs, Incidents, Projects Experience with TicketManagement Comfortable with liaising and working alongside 3rd Parties Display flexibility and the ability to manage your day effectively Desirable skills/qualifications more »
troubleshooting printer problems, supporting standard software packages, and other general “IT” tasks ‘Hands and Eyes’ support to other teams documentation and knowledge base article management the onsite call management system to update calls and close calls to specific SLAs stock control & asset management – ensuring the desktops and … work independently and part of a team. and technical knowledge of IT, PC’s/peripherals, and their architecture fix, IMACs, Incidents, Projects with TicketManagement with liaising and working alongside 3rd Parties flexibility and the ability to manage your day effectively Desirable skills/qualifications: Foundation more »
an individual that is technical, customer oriented and familiar with using desktop software applications such as web browsing and client software, and IT Service Management software. This individual should be detail oriented in order to capture customer inquiries appropriately. Role requires excellent oral and written communication skills. This role …/Automation Experience troubleshooting issues in a growing environment Experience with log reviews, incident analysis, and identification of issue trends Experience with server patch management methodologies Time management skills Strong oral and written communications skills Track record of working effectively within a team, and support to peers toward … improved processes and results Experience with support ticketmanagement systems Must be able to work two 12 hr shifts on Saturday and Sunday from 0600 MT to 1800 MT, and 2 weekday swing shifts from 1400 MT to 2000 MT Candidate must, at a minimum, meet DoD 8570.11 more »
an individual that is technical, customer oriented and familiar with using desktop software applications such as web browsing and client software, and IT Service Management software. This individual should be detail oriented in order to capture customer inquiries appropriately. Role requires excellent oral and written communication skills. This role …/Automation Experience troubleshooting issues in a growing environment Experience with log reviews, incident analysis, and identification of issue trends Experience with server patch management methodologies Time management skills Strong oral and written communications skills Track record of working effectively within a team, and support to peers toward … improved processes and results Experience with support ticketmanagement systems Must be able to work two 12 hr shifts on Saturday and Sunday from 0600 MT to 1800 MT, and 2 weekday swing shifts from 1400 MT to 2000 MT Candidate must, at a minimum, meet DoD 8570.11 more »
an individual that is technical, customer oriented and familiar with using desktop software applications such as web browsing and client software, and IT Service Management software. This individual should be detail oriented in order to capture customer inquiries appropriately. Role requires excellent oral and written communication skills. This role …/Automation Experience troubleshooting issues in a growing environment Experience with log reviews, incident analysis, and identification of issue trends Experience with server patch management methodologies Time management skills Strong oral and written communications skills Track record of working effectively within a team, and support to peers toward … improved processes and results Experience with support ticketmanagement systems Must be able to work two 12 hr shifts on Saturday and Sunday from 0600 MT to 1800 MT, and 2 weekday swing shifts from 1400 MT to 2000 MT Candidate must, at a minimum, meet DoD 8570.11 more »
CF10, Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Artis Recruitment
team of 10 Service Desk Engineers across 3 sites in the UK supporting close to 1,000 users. This role will be split between management (75%) and hands-on support (25%). The IT Service Desk Manager will play a crucial role in maintaining high levels of customer satisfaction … managing service delivery, and driving continuous improvement initiatives within the service desk function. Main Responsibilities: Management Lead, mentor, and manage a team of 10 service desk engineers, providing guidance, support, and coaching to ensure high performance and professional development. Oversee the day-to-day operations of the service desk … including ticketmanagement, prioritisation, and resolution of IT support requests and incidents. Develop and implement service desk policies, procedures, and best practices to optimize service delivery and ensure adherence to ITIL processes. Coordinate with other IT teams and departments to escalate and resolve complex technical issues and ensure more »
Employment Type: Permanent
Salary: £37500 - £40000/annum + Hybrid Working & Great Benefits
