1 Ticket Management Jobs in Glasgow

Customer account feedback, problem resolution and user experience Responsible and accountable for measuring, reporting, and analysing overall account health through the use of Dashboards, Ticket Management and Customer feedback to optimise the Customer Experience Provide direct oversight of all day-to-day activities of the Customer Service and … Customer Care Support teams, including case and order management, staff and field support scheduling & development, technical/non-technical guidance, and orchestrating case escalation resolution The ability to carry out Root Cause Analysis to solve problems and communicate analysis of issues with both external and internal customers to determine … available to meet in various Customer locations (including overseas) on an occasional basis. Possess essential skills for ITIL Certification, specifically in Service Design and Management, demonstrating a deep understanding of IT service processes and methodologies to enhance the overall efficiency and effectiveness of customer care operations. As with Most more »