2 Ticket Management Jobs in Somerset

Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: * Provide remote Technical Support with occasional customer visits * Provide assistance by phone, email and/or using a ticket management system * Update the internal knowledgebase with issue resolution details * Mentor and assist junior team members Skills & Experience * Good communication, documentation and customer more »

are responsible for supporting IT in the business, providing help and advice in person, via telephone and remote support as well as through their ticket management system . The successful candidate will have: a familiarity with authenticator apps - Microsoft Authenticator specifically for MFA . Experience with Office more »