6 of 6 Ticket Management Jobs in Somerset

client’s staff are able to do their job in support of their organisation's commercial goals i.e., access, shared resources, configuration, software installations, intranet and internet access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing system. To own … end to end Incident and queue management, including 3rd party ticket management as well as requests for additional services hardware/software, system access, configuration, desk moves and setup, and support where IT presence is required. To engage escalation policies and procedures in order to ensure adherence to contractual SLAs. To contribute to Major Incident and emergency … To provide technical troubleshooting under the guidance of 3rd line resolver groups for technologies such as Infrastructure devices, Network devices, and Communication Services To be responsible for hardware asset management, stock control and regular audits, including the allocation of new starter equipment and updating Configuration Management Database. Collecting leaver equipment and updating Configuration Management Database and the More ❯

year contract £18.87 Summary of responsibilities - detailed JD provided Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract … Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts and returns as per contract Locker replenishments where appropriate as per contract Highlight potential issues with service/potential service improvements to their Team Leader Follow any agreed processes and procedures either More ❯

PC field Workshop environment Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs) Accredited or willing to go through HP & Dell - Desktop and Laptop training Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts and returns as per contract Locker replenishments where appropriate as per contract More ❯

We are looking for a number of migration Engineers to to work onsite in Bristol Summary of responsibilities Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract -Hub Stock management including asset management of kit in/out (Scan … items in/out of locations) as per contract -Effective Management of disposals that go through their Hub as per contract -Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts and returns as per contract -Locker replenishments where appropriate as per contract -Highlight potential issues with service/potential service improvements to their More ❯

our office or travel to client sites as necessary. Primary Responsibilities: Point of Contact: Serve as the first point of contact for end users via phone, email, or chat. Ticket Management: Qualify, assign, and document issues raised by clients in service tickets and manage ticket resolution (Tier 2 focus on resolving 20+ tickets/day). Service … Driver's License and proof of eligibility to work in the UK. Desirable: Further qualifications (A Level or BTEC) in IT or equivalent. Microsoft Certified Professional in Microsoft 365 management and administration. Experience: Essential: Experience in a customer service role; minimum of 1 year in a similar technical support position (3 years for Tier 2). Familiarity with service … MSP environment and with client/server environments, including Windows Server. Qualities and Attitude: A strong team player with a problem-solving approach and desire for progression. Good time management and communication skills, with the ability to deliver high-quality customer service and meet client expectations. Product Knowledge: Essential: Proficiency in Microsoft 365, including Azure Active Directory, Exchange Online More ❯

our office or travel to client sites as necessary. Primary Responsibilities: Point of Contact: Serve as the first point of contact for end users via phone, email, or chat. Ticket Management: Qualify, assign, and document issues raised by clients in service tickets and manage ticket resolution (Tier 2 focus on resolving 20+ tickets/day). Service … Driver's License and proof of eligibility to work in the UK. Desirable: Further qualifications (A Level or BTEC) in IT or equivalent. Microsoft Certified Professional in Microsoft 365 management and administration. Experience: Essential: Experience in a customer service role; minimum of 1 year in a similar technical support position (3 years for Tier 2). Familiarity with service … MSP environment and with client/server environments, including Windows Server. Qualities and Attitude: A strong team player with a problem-solving approach and desire for progression. Good time management and communication skills, with the ability to deliver high-quality customer service and meet client expectations. Product Knowledge: Essential: Proficiency in Microsoft 365, including Azure Active Directory, Exchange Online More ❯