2 of 2 Ticket Management Jobs in Somerset

professional at all times Skills/Knowledge: • Basic understanding of ethernet, TCP/IP, DHCP, DNS, LAN, WAN and VPN technologies. • Knowledge of MS Client operating systems • Knowledge of ticket management • Software licensing • Hardware management • Exposure to remote support software • Email and other productivity tools such as MS Office 365, Office 2016, Office 2010, SharePoint • Proactive and … approach to deal with customers with different levels of understanding and at all levels • Problem solving and diagnostic skills • Flexible and adaptable to change • Excellent organisational skills and time management • Attention to detail and quality of work • Remote and in person user support What We Offer: At IVC Evidensia we recognise that our people are fundamental to the success More ❯

and proactively resolve technical issues. Liaise with third-party vendors and support cybersecurity incident response. Assist with user support tasks such as account setup, password resets, and service desk ticket management. Company Benefits: 30 days holiday a year (inclusive of Bank Holidays), plus an extra day off on your birthday. Cycle to work scheme. Free flu jabs. Life Cover. More ❯