1 Time Management Jobs in Chatham

Job Purpose The purpose of the IT Problem Management Lead role will be to oversee a Team of Problem Managers who facilitate the identification of root causes for critical and recurring Incidents impacting the group. In addition, the function needs to actively review available information to proactively identify Problems … and avoid Incidents occurring. The IT Problem Management Lead will be responsible for ensuring Problem Records are created, updated, and closed in ServiceNow with a sufficient level of information, maintained in good time and will work cross-functionally to mature Problem Management. The production, sign off and publication … of Root Cause Analysis reports in addition to Dashboard Reporting which articulates the themes, trends and value added from effective Problem Management is essential. The role needs to be highly visible, collaborative and solicit inputs across the function. Core Responsibilities Oversee day-to-day process execution and act as more »