Trainee Analyst Jobs

Ensuring that all cases owned are resolved in accordance to the agreed Service Level Agreement (SLA) *Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional at all times *To contribute to overall achievements of required Service Level by maintaining agreed personal targets... ideally some experience...

We strive to achieve this by constantly listening to our clients, by focusing on service delivery and by constantly improving the breadth and depth of our platform proposition... Key Responsibilities: To provide technical support for applications to internal and external users in accordance with the IT SLA... A basic technical...

Full and extensive training is provided in the following: * Cisco Networking: Switches, Routers, Firewalls, WANs. * Oracle Database: Oracle Server, SQL, PL/SQL. * Windows Server: MS Server, COM+, Hyper-V... * Academic / Personal experience of ONE of the following: Cisco OR Oracle OR Windows Server... * Supporting Oracle databases. * Managing EMC SAN and...