resolved in a timely manner. Incident Management Liaison: Work closely with the incident management team to identify recurring incidents and potential problems. Root Cause Analysis: Conduct root cause analysis of major incidents and establish procedures to prevent recurrence. Preventive Measures: Develop preventive measures and documentation to reduce the … appropriate procedures. Knowledge Management: Contribute to the knowledge management process by ensuring that known errors and workarounds are documented and accessible to relevant stakeholders. TrendAnalysis: Perform trendanalysis to identify patterns and trends in incidents and problems, using this information to proactively address potential issues … before they impact services. Proactive Problem Management: Proactively identify and manage problems before incidents occur, using trendanalysis and other predictive techniques. Continuous Improvement: Continually improve the problem management process in line with ITIL's principle of continual service improvement. Reporting: Generate regular reports on problem management performance more »
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Evri
highlight areas of significant service opportunity, providing a combination of flow optimisation recommendations, management information & BI, service analytics, and project proposals. Developing and enhancing trendanalysis of performance data, ascertaining key messages & documenting improvement opportunities to guide Performance Managers, Operations Senior Leadership, and Analytics teams to address challenges … Detail: An ability to effectively manage high volumes of information and conflicting priorities, whilst still maintaining meticulous attention to detail. Python, SQL, Power BI, Analysis & Data modelling skills. IT Skills: Requirements gathering experience & cross functional working to support a variety of IT projects would be an advantage. Why Work more »
Employment Type: Permanent, Part Time, Work From Home
the Engineering team. You will support the ETCS team in managing the implementation and performance growth of ETCS on all LNER fleets through data trendanalysis, identification of improvements to processes, tasks, materials and modifications. You will become familiar with process such as operation and defect analysismore »
Grimsby, South Humberside, North East, United Kingdom
Lewis Garner Consulting
best practice and ensure that at all times the companies standards are maintained. Collect and compile information into reports and summaries to allow easy trendanalysis and monitoring of important quality and food safety (customer complaints, micro results, quality control information). Ensuring that a thorough and effective more »