IT Service Desk Analyst
- Hiring Organisation
- Bradford Teaching Hospitals NHS Foundation Trust
- Location
- Bradford, United Kingdom
- Employment Type
- Permanent
- Salary
- £26530.00 - £29114.00 a year
received by telephone, electronically or in person using the SupportWorks incident workflow system. To use the appropriate network administration tools to create, amend, administer user accounts and perform network administration. Monitor open calls against agreed SLAs (Service Level Agreements) and chase progress with assigned technicians as appropriate. Manage … user experience and their expectations by keeping them updated on the status of their reported incident. Agree with the user when a full resolution has been implemented that the call can be closed and to close the call and obtain feedback from users to support the department