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Dialler / Forecasting Analyst

Leek -
Capita - ITIN
Operational monitoring of relevant technology (Dialler (Aspect)/ IVR and Avaya Platforms) Create & support effective contact strategies, build successful audit and documentation of these strategies... Forecasting and capacity management experience Inbound and Outbound - Required... Strong organisational & time management skills - Required... VBA/ Access Experience - Preferable... Knowledge of Avaya/ IVR call routing - Preferable.
Salary: £20000 - £35000 per annum
Posted: 24 days ago