Jobs 1 to 9 of 9
Capita - ITIN
Responsibilities include: * Provide strategic and tactical direction in the use of call recording technologies * Act as a team leader and mentor to other call recording engineers * Provide Tier 2 and 3 resolutions of customer incidents remotely within SLA's, taking full ownership of an incident until resolution... * Escalate calls to...
Salary: £40000.00 - £49000.00 per annum + PensionPosted: 7 days ago
We are currently recruiting for a Contact Centre Solutions Consultant with Avaya or Mitel experience unified communications and workforce optimisation experience to join our client... Service Level Agreement description... Ideally, the candidate will also have demonstrable knowledge, experience and relevant, current certifications on multichannel inbound, outbound and self service solutions...
Posted: 21 days ago
Haywards Heath -
Capita - ITIN
Essential: * ACSS accreditation * Voice Recording experience (Verint, Nice or ACM Install or substantial Field Service experience * Experience of working within an ITIL environment * Intermediate or advanced data, networking and IP knowledge/CCNA * Microsoft Lync * Prognosis VoIP Monitoring * Current VMware Desirable: * Excellent customer service skills * Ability to work under pressure in...
Salary: £35000.00 - £45000.00 per annumPosted: 5 days ago
Required Technical Skills: ACM (Avaya Aura Communication Manager) CMS (Avaya Call Management System) Avaya Contact Center Express. Avaya Aura Contact Center... Verint voice recording & workforce management. knowledge of TCP/IP networks. knowledge of Windows and Linux operating systems... Key facts about Computacenter... gaining the highest outsourcing satisfaction rating for the...
Salary: CompetitivePosted: 15 days ago
Capita - ITIN
This is a great opportunity for an experienced Avaya Verint IT Voice Support Analyst to join a market leading FTSE100 Company; working for Capita in Leeds... Employing over 62,000 people in a multitude of divisions As a result of growth we are in the process of recruiting Avaya Verint...
Salary: US$35000 per annum + Pension, OncallPosted: 7 days ago
Basingstoke, Hampshire -
Our client, a large financial institution, is currently looking to hire a Windows Server Senior Analyst, to join their team in Basingstoke initially on a 3-month contract... Essential skills/requirements: Microsoft Lync 2013. Microsoft Exchange 2013. Cisco Call Manager. Cisco UCCE. Cisco CVP. Verint. Rightfax. LAN/WAN Technologies. Experienced...
Rate: £300 - £350 per dayPosted: 2 days ago
North Yorkshire -
You will be responsible for the developing and maintaining of accurate supply and demand forecasts, complete forecast variance analysis and reporting, and providing recommendations to support the operational teams. You will have previous experience of working with Verint Workforce Management (i360) including strategic planner module... *Ability to build a new...
Rate: £350.00 - £450.00 per dayPosted: Yesterday
York, North Yorkshire -
Reporting to the Head of Business Intelligence this role will be responsible for the developing and maintaining of accurate supply and demand forecasts, complete forecast variance analysis and reporting and providing recommendations to support the operational teams... *Building a new capacity planning model... *Statistical analysis to support the impact assessment.....
Salary: £30000.00 - £40000.00 per annumPosted: 3 days ago
West London -
Summary & Purpose of Role: - To assist in setting up, and participate in, systems and processes to monitor & maintain RAN performance of the UKB LTE Network... - On site installation & commissioning of Wireless Equipment. - Remote & On Site support of UKB LTE Network... - Set up monitoring requirements for LTE Network & Products as they...
Posted: 1 hour ago