Jobs 1 to 9 of 9

Senior Voice Recording Engineer /Verint Call Recording/Avaya

Leeds -
Capita - ITIN
Responsibilities include: * Provide strategic and tactical direction in the use of call recording technologies * Act as a team leader and mentor to other call recording engineers * Provide Tier 2 and 3 resolutions of customer incidents remotely within SLA's, taking full ownership of an incident until resolution... * Escalate calls to...
Salary: £40000.00 - £49000.00 per annum + Pension
Posted: 7 days ago

Contact Centre Solutions Consultant – Avaya or Mitel Experience, WFO

London -
We are currently recruiting for a Contact Centre Solutions Consultant with Avaya or Mitel experience unified communications and workforce optimisation experience to join our client... • Service Level Agreement description... • Ideally, the candidate will also have demonstrable knowledge, experience and relevant, current certifications on multichannel inbound, outbound and self service solutions...
Posted: 21 days ago

Support Engineet (Avaya) - Site Based

Haywards Heath -
Capita - ITIN
Essential: * ACSS accreditation * Voice Recording experience (Verint, Nice or ACM Install or substantial Field Service experience * Experience of working within an ITIL environment * Intermediate or advanced data, networking and IP knowledge/CCNA * Microsoft Lync * Prognosis VoIP Monitoring * Current VMware Desirable: * Excellent customer service skills * Ability to work under pressure in...
Salary: £35000.00 - £45000.00 per annum
Posted: 5 days ago

Technical Telephony Specialist - Avaya

Hertfordshire -
Required Technical Skills: ACM (Avaya Aura Communication Manager) CMS (Avaya Call Management System) Avaya Contact Center Express. Avaya Aura Contact Center... Verint voice recording & workforce management. knowledge of TCP/IP networks. knowledge of Windows and Linux operating systems... Key facts about Computacenter... gaining the highest outsourcing satisfaction rating for the...
Salary: Competitive
Posted: 15 days ago

Telecomms Analyst - Avaya/Verint IT Voice Support Analyst

Leeds -
Capita - ITIN
This is a great opportunity for an experienced Avaya Verint IT Voice Support Analyst to join a market leading FTSE100 Company; working for Capita in Leeds... Employing over 62,000 people in a multitude of divisions As a result of growth we are in the process of recruiting Avaya Verint...
Salary: US$35000 per annum + Pension, Oncall
Posted: 7 days ago

Windows / Network Analyst

Basingstoke, Hampshire -
Experis Ltd
Our client, a large financial institution, is currently looking to hire a Windows Server Senior Analyst, to join their team in Basingstoke initially on a 3-month contract... Essential skills/requirements: Microsoft Lync 2013. Microsoft Exchange 2013. Cisco Call Manager. Cisco UCCE. Cisco CVP. Verint. Rightfax. LAN/WAN Technologies. Experienced...
Rate: £300 - £350 per day
Posted: 2 days ago

Forecast and Planning Analysis

North Yorkshire -
Spring Technology
You will be responsible for the developing and maintaining of accurate supply and demand forecasts, complete forecast variance analysis and reporting, and providing recommendations to support the operational teams. You will have previous experience of working with Verint Workforce Management (i360) including strategic planner module... *Ability to build a new...
Rate: £350.00 - £450.00 per day
Posted: Yesterday

Capacity Planning Analyst

York, North Yorkshire -
Spring Technology
Reporting to the Head of Business Intelligence this role will be responsible for the developing and maintaining of accurate supply and demand forecasts, complete forecast variance analysis and reporting and providing recommendations to support the operational teams... *Building a new capacity planning model... *Statistical analysis to support the impact assessment.....
Salary: £30000.00 - £40000.00 per annum
Posted: 3 days ago

Field Engineer - Wireless Support

West London -
UK Broadband
Summary & Purpose of Role: - To assist in setting up, and participate in, systems and processes to monitor & maintain RAN performance of the UKB LTE Network... - On site installation & commissioning of Wireless Equipment. - Remote & On Site support of UKB LTE Network... - Set up monitoring requirements for LTE Network & Products as they...
Posted: 1 hour ago