Jobs 1 to 9 of 9
Capita - ITIN
Responsibilities include: * Provide strategic and tactical direction in the use of call recording technologies * Act as a team leader and mentor to other call recording engineers * Provide Tier 2 and 3 resolutions of customer incidents remotely within SLA's, taking full ownership of an incident until resolution... * Escalate calls to...
Salary: £40000.00 - £49000.00 per annum + PensionPosted: 2 days ago
Bradford, West Yorkshire -
Should be able to demonstrate a working knowledge and experience of other systems that integrate with Genesys such as; IVR, IP PBX, call recording etc. *Working knowledge of Avaya CS1K & Verint call recording platform. *Should have in-depth understanding of IP Telephony. *Should understand Genesys Inbound, Outbound, IVR (GVP) and...
Rate: £350 - £370 per dayPosted: 4 days ago
We are currently recruiting for a Contact Centre Solutions Consultant with Avaya or Mitel experience unified communications and workforce optimisation experience to join our client... Service Level Agreement description... Ideally, the candidate will also have demonstrable knowledge, experience and relevant, current certifications on multichannel inbound, outbound and self service solutions...
Posted: 16 days ago
Haywards Heath -
Capita - ITIN
Essential: * ACSS accreditation * Voice Recording experience (Verint, Nice or ACM Install or substantial Field Service experience * Experience of working within an ITIL environment * Intermediate or advanced data, networking and IP knowledge/CCNA * Microsoft Lync * Prognosis VoIP Monitoring * Current VMware Desirable: * Excellent customer service skills * Ability to work under pressure in...
Salary: £35000.00 - £45000.00 per annumPosted: 20 hours ago
Required Technical Skills: ACM (Avaya Aura Communication Manager) CMS (Avaya Call Management System) Avaya Contact Center Express. Avaya Aura Contact Center... Verint voice recording & workforce management. knowledge of TCP/IP networks. knowledge of Windows and Linux operating systems... Key facts about Computacenter... gaining the highest outsourcing satisfaction rating for the...
Salary: CompetitivePosted: 9 days ago
Central London / West End -
Evolution Recruitment Solutions
IVR Vendors / Genesys GVP, Cisco CVP, Nortel MPS, Intervoice Brite, Voice Objects, Voxeo, Nuance, etc. IVR technologies; VXML, CCXML, ASR, TTS, Predictive Dialler vendors & technologies, Exposure to carrier technologies; Intelligent Networks (IN), IMS, SS7, ISUP... CRM integration; CTI popup, frontend & backend integration, iFrame embedding, Voice recording; trunk/agent side for...
Salary: 60K + BenefitsPosted: 4 days ago
Capita - ITIN
This is a great opportunity for an experienced Avaya Verint IT Voice Support Analyst to join a market leading FTSE100 Company; working for Capita in Leeds... Employing over 62,000 people in a multitude of divisions As a result of growth we are in the process of recruiting Avaya Verint...
Salary: US$35000 per annum + Pension, OncallPosted: Yesterday
I'm looking for a Verint Specialist (Verint Impact 360, Witness etc) for my client, a leading technology company based in London. The Verint Specialist will work closely with an existing base of clients across the UK, offering advice and solutions for their workforce management needs. The successful candidate will...
Salary: £60000 - £78000 per annum + BonusPosted: 3 days ago
Essential: - Understanding of all aspects of information security. - Consulting and business development skills... - Personal organization and time management... - Enterprise GRC and Risk Management... - Mobile Device Management... EMC/RSA... HP. - Arcsight SIEM. LogLogic. - Audit Log Assurance and SIEM. Oracle... SailPoint... Software AG. - Enterprise GRC (Aris) Sophos. - Mobile Device Management and Cloud...
Salary: £40000.00 - £80000.00 per annum + BenefitsPosted: 5 days ago