1 Virtual Team Management Jobs in the West Midlands

whole business' objectives. Hybrid - 3 days a week on site non negotiatable Permanent Manage service performance against SLAs and underpinning KPIs. Building ITIL Management Reporting Surface key risks and issues early, building effective mitigation and stakeholder management. Manage major incidents effectively internally and with customers, including clear communication … processes to identify sales opportunities and refer them to the wider business. Report costs of delivering services and other qualitative feedback to product management and sales teams. Ensure operational processes are efficient and cost-effective. Effectively manage costs whilst maintaining the overall customer experience. Create capacity & licence management … Experience of working in a customer-facing decision-making role. Leadership - Strong leadership experience in an IT Service Delivery role to motivate and lead virtual teams and partners. Experience of working within an SME focussed Managed Services Provider. IT Service Management - ITSM process design and implementation experience. more »