Bridgend, Brynmenyn, Mid Glamorgan, United Kingdom Hybrid / WFH Options
IntaPeople
Central products including AV, Email, Encryption and MDM) HPE/Aruba networking suite of products Managed backup solutions primarily Datto, Veeam and Acronis Hosted VOIP solutions primarily Gamma Horizon LAN technologies including VLAN and routing WAN technologies including leased line and MPLS connectivity If this sounds of interest to you more »
Bridgend, Brynmenyn, Mid Glamorgan, United Kingdom
IntaPeople
Hyper-V & VMware Windows Server/Desktop OS MS/Office 365 Sophos suite HPE/Aruba networking Datto, Veeam, Acronis backups Gamma Horizon VOIP LAN & WAN technologies Key Duties: Provide top-tier technical support Maintain exceptional customer service Adhere to service, security, and quality standards Update/manage customer more »
About the Role: We are looking for an enthusiastic customer service-focused individual with some previous experience working within the ICT sector, preferably in VoIP/SIP and IP networks. You will be responsible for taking inbound calls from customers who require technical assistance and immediately triage their calls to … diagnose and repair services where applicable Responsible for always giving a first-class service Job Experience Required: Have a telecoms/ICT background with VoIP experience Proven/practical knowledge of VoIP and SIP Knowledge of SIP messaging, call flows and analysis of packet captures Good working knowledge of IP … Support, IT Support Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, 2nd Line Support Engineer, Technical Support Technician, IT Systems Engineer, IT, Engineer, Telecoms Engineer, VOIP Engineer, VOIP Support, VOIP Customer Service Engineer, Telecoms Support, Telecoms Customer Service may also be considered for this role. more »
About the Role: We are looking for an enthusiastic customer service-focused individual with some previous experience working within the ICT sector, preferably in VoIP/SIP and IP networks. You will be responsible for taking inbound calls from customers who require technical assistance and immediately triage their calls to … diagnose and repair services where applicable Responsible for always giving a first-class service Job Experience Required: Have a telecoms/ICT background with VoIP experience Proven/practical knowledge of VoIP and SIP Knowledge of SIP messaging, call flows and analysis of packet captures Good working knowledge of IP … Support, IT Support Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, 2nd Line Support Engineer, Technical Support Technician, IT Systems Engineer, IT, Engineer, Telecoms Engineer, VOIP Engineer, VOIP Support, VOIP Customer Service Engineer, Telecoms Support, Telecoms Customer Service may also be considered for this role. more »
