3 of 3 VoIP Jobs in Manchester

service desk or similar function within a multi-site environment. Strong technical troubleshooting skills across user computing, M365, basic networking, infrastructure, telephony/VoIP systems, and ERP/CRM/HR applications. Demonstrated ability to manage third-party IT service providers effectively. Excellent communication skills with the ability to translate ...

with SLAs or escalate to second/third-line support when necessary Attend customer sites for installations and troubleshooting Assist in building and supporting VOIP platforms and full-fibre networks Maintain accurate documentation for hardware and software systems Support senior engineers on projects and complex faults Desirable skills: Windows … Office 365 Basic networking concepts LAN/WAN technologies (routers, switches, firewalls) Fibre optic communications VOIP, SIP, ISDN Broadband technologies (ADSL/VDSL, FTTC, FTTP, Point-to-Point) Strong customer service focus Proactive and able to work under pressure Good initiative and problem-solving skills Full UK driving license Entry ...

technical support or helpdesk environment Strong troubleshooting and problem-solving skills Experience using CRM or ticketing systems Good understanding of hosted systems, VoIP, or network infrastructure and remote support tools Excellent communication and customer service skills Ability to prioritise workload and manage multiple tasks effectively Desirable: Experience with hosted systems … VoIP, or network infrastructure Familiarity with SLA-driven environments Knowledge of engineering coordination or field service operations Key Competencies Customer-focused with a proactive approach Strong attention to detail and organisational skills Effective team player with the ability to work independently Clear and confident communicator Adaptable and able to work ...