1 VoIP Jobs in Stoke-on-Trent

team and suppliers to ensure issues are resolved in line with expected service levels. Management and daily operation of the 3rd Party cloud hosted VOIP telephony platform (Cisco WebEx), supporting general system configuration: Back Office & Call Centre, IVR, Routing, Hunt Groups, Call Recording. Daily operation of the monitoring platform SolarWinds … efficiency and effectiveness in line with industry best practice. Key knowledge and skills required for the role: Technically competent with current Network/Voice (VOIP) services and knowledgeable on emerging technologies/governance. Technical documentation writing. Proven experience of working in a customer facing 1st and 2nd line support role. more »