customer relationships within a service management type role. '€¢Sound technical knowledge and understanding of IT/Network/Communications services including WAN/LAN, VoIP, Ethernet, ADSL/SDSL, Security, MPLS networks. '€¢Intermediate level working knowledge of Microsoft Excel. '€¢Ability to work well in a high-pressure environment, whilst maintaining more »
as user management, software installations, and system updates. Troubleshoot network connectivity issues, including LAN, WAN, and VPN configurations. Support and maintain phone systems, including VoIP setups and traditional PBX systems. Document and escalate complex technical issues to senior engineers or third-party vendors when necessary. Proactively identify opportunities for system … and Active Directory management. Solid understanding of networking principles, including TCP/IP, DNS, DHCP, and VPN technologies. Familiarity with phone systems, such as VoIP and PBX setups would be advantageous Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users. Proven problem more »
Employment Type: Permanent
Salary: £30000 - £35000/annum Formal Training & Career Progression
Genesys PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and more »
and operational experience in firewalls, intrusion detection and prevention systems, anti-virus and content filtering, URL filtering, authentication solutions, switches, routers, VoiceoverIP (VoIP), firewall zoning. ● Ability to read and understand system data including security event logs, system logs, application logs, and device logs, etc. ● Knowledge and experience of more »
