Workforce Management (WFM) Jobs
Jobs 1 to 7 of 7
This position support skills of the Avaya Aura Communication Manager and the Avaya Interaction Centre Systems... Required Technical Skills: ACM (Avaya Aura Communication Manager) CMS (Avaya Call Management System) Avaya Contact Center Express. Avaya Aura Contact Center... AIC (Avaya Interaction Centre) BA (Avaya Business Advocate) Related Avaya solutions. Verint voice...
Rate: competitivePosted: 6 days ago
Exeter, Devon -
About the Role: Based at our Exeter office - this role will be to provide end to end planning and service delivery support to our Contact Centre, by using industry leading demand/non demand planning techniques/processes and Real Time management (in line with service delivery protocols)... Having had previous resource...
Salary: CompetitivePosted: 4 days ago
Houghton Le Spring, Tyne and Wear -
The successful candidate will have the following skills and experience: Full understanding of Genesys, ACD, WFM, IVR and other core Contact Centre systems. Advanced Microsoft Excel. Specialist knowledge of CCPulse+ ,Centre-Vu and Blue Pumpkin (including Database Structures) Previous, detailed experience of working with SAP BI and associated feed systems...
Posted: 5 days ago
Sunderland, Tyne and Wear -
A new and exciting role has arisen for a very capable person to lead and deliver a complex BI project across this global business. Working within a group of highly skilled BI professionals, you role will be to deliver the appropriate tools, resource and solutions to the business... Suitable candidates...
Rate: £0.00 per annumPosted: Yesterday
Havant, Hampshire -
SSE's New Retail Systems team, within IT Solution Delivery, provides application support for technologies delivered as part of the Retail Transformation Programme (RTP). SSE's Metering Transformation Programme is a multi-million Pound strategic project to deliver a long-term strategic solution for meter asset management and field force...
Salary: From £42,023 to £53,718 per annum plus excellent benefitsPosted: 14 hours ago
Birmingham, West Midlands (County) -
Greywood Associates Limited
Due to growth my client based in the West Midlands is looking to recruit an experienced Software Application Manager with experience in the logistics/route optimisation industry to join their technical team... Full training will be provided on the company's bespoke systems although a thorough knowledge of the logistics &...
Salary: £40000 - £45000 per annum + BenefitsPosted: 11 hours ago
Lawrence Harvey IT & Change
The programme will provide a cloud based 'Hosted Contact Centre Solution' capable of supporting 4000 concurrent agents and providing a robust migration path onto a single platform for both teams... You will be highly organised, enthusiastic and committed, and will have excellent project and programme management skills - as well as...
Rate: £1.00 - £2.00 per hourPosted: Yesterday