1 WFM Jobs in Hampshire

What Do You Need to Demonstrate? Interested applicants will have experience of contact centre real time & intraday performance management, good working knowledge of a WFM tool and experience of creating and presenting performance reports and dashboards. In addition to the relevant experience & tech skills, youll be a high energy achiever … Time processes. Key Skills & Experience Will Include Real Time Management within a multi-channel contact centre (voice/social media/LiveChat) Experience with WFM tools and, ideally, intermediate level Excel abilities. Experience of driving operational contact centre performance & managing adherence Updating and optimising Schedules in both real time and more »