Real Time Analyst
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Verisure
to drive impactful decisions. Key Responsibilities: Monitor real-time performance metrics and analyse trends to identify opportunities for improvement in efficiency and adherence. Utilize workforce management tools to forecast, schedule, and track staffing requirements to meet service level objectives. Provide timely and accurate reporting on performance metrics, highlighting areas of … ARC leadership to implement strategies aimed at enhancing operational effectiveness and customer satisfaction. Act as a subject matter expert on real-time monitoring and workforce management practices, providing guidance and support to team members as needed. Qualifications: Bachelor's degree in Business Administration, Management, Statistics, or related field preferred. Previous … experience in a similar role within a customer service or contact centre environment is highly desirable. Proficiency in utilizing workforce management software, with a focus on Genesys WFM, to optimize staffing levels and schedules. Strong analytical skills with the ability to interpret data and identify trends to drive decision-making. more »
Employment Type: Permanent
Salary: £26,000
Posted: