3 of 3 WFM Jobs in the North West

transformations in a consulting environment Strong functional understanding of HR operating models and processes, including: Core HR Recruitment/Talent Acquisition Time & Labour Workforce Management/Resource Management Deep expertise in Oracle Fusion HCM modules, including configuration and solution design Demonstrated ability to lead workstreams and manage cross-functional teams ...

understand AI and automation in contact centres, including conversational IVR, NLP, chatbots, speech analytics, real-time agent support, and WFM/WFO tooling You and your role As a Lead Technical Architect, you'll lead the design and evolution of DWP's next-generation contact centre platform. You'll drive ...

example throughout the full sales cycle; from qualification to close Ensuring FCA compliance and operational excellence at every stage Partnering with Sales Ops, WFM, Training and Data teams to maximise productivity and performance Representing the sales function at senior leadership level and influencing commercial strategy What ...