1 to 25 of 37 WFM Jobs in the UK excluding London

comprehensive data visualisation boards and identify global opportunities to present to the leadership team Liaise with internal teams to assign tasks and assist with workforce management Analyse risks and opportunities uncovered with our enriched data view Use problem solving skills and take appropriate actions to manage and correct data issues more »

the Forecast Modelling & Resource Planning Analyst position by applying as directed. Longreach Recruitment are trusted and proven UK & EMEA recruitment experts within Resource Planning & Workforce Management, Analytics, and Customer Contact Technologies. more »

the Forecast Modelling & Resource Planning Analyst position by applying as directed. Longreach Recruitment are trusted and proven UK & EMEA recruitment experts within Resource Planning & Workforce Management, Analytics, and Customer Contact Technologies. more »

qualities with the ability to gain confidence and buy-in from your peers. Strong delivery history for improving internal HR, payroll and/or WFM operations. Strong customer focus and ability to act as a point of escalation, driving through the remediations. Continuous improvement mindset and problem-solving skills. Capable more »

What Do you Need to Demonstrate ? Experience of Real Time, Intraday, Resource Planning activities within a contact centre operation Hands-on experience of a WFM solution Experience of leading a small team of Analysts Ability to re-schedule (short term) or optimise schedules released on the day Strong collaboration abilities more »

manage accreditation passes and compliance. This involves: Preparing for event days: Communicating with the Retail and Hospitality Operation leads, assisting with rostering via the workforce management platform and ensuring staffing needs are met. Event day check-in: Set up and break down of event day check in, overseeing the process more »

Hours: 37 hours per week, Monday to Friday within the UK service hours Tenure: Permanent About us Incorporated In 1992, Giant Group is a workforce management solutions provider, dedicated to transforming the way businesses manage their global contingent workforce. We’re proud to offer a scalable end-to-end solution more »

looking for an Intraday and Scheduling Planner to join our growing team. As an Intraday and Scheduling Planner, you will manage the Service Desks Workforce Management System, being responsible for forecasting demand, creating schedules and maintaining these duties. Other key factors of the role include providing real time performance monitoring more »

looking for an Intraday and Scheduling Planner to join our growing team. As an Intraday and Scheduling Planner, you will manage the Service Desks Workforce Management System, being responsible for forecasting demand, creating schedules and maintaining these duties. Other key factors of the role include providing real time performance monitoring more »

materials management) ? Commercial services (all leases, bed provision, security, laundry and retail provision) ? Statutory compliance, assurance, risk management and governance for the built environment ? Workforce management ? Professional lead for estates and facilities staff and services ? Professional lead for Health and Safety and Fire compliance ? Information and reporting for estates and more »

looking to grow their BDR team in Manchester and to find someone to work directly with the Head of Commercial. The company sell a workforce management platform that focuses on employee engagement, performance management & learning development. Businesses such as Microsoft have seen results such as a 12% decrease in absenteeism more »

RLDatix is on a mission to change healthcare. We help organizations drive safer, more efficient care by providing governance, risk, compliance, and workforce management tools that drive overall improvement and safety. Our suite of cloud-based software helps organizations reduce healthcare-acquired infections, report on adverse events, and ensure patient more »

with a leading retail business to recruit for a Dayforce Consultant on a 6 month contract. Role Responsibilities: Provide training on Dayforce Implement Payroll, WFM and HR functions Skills & Experience Required: Ceridian/Dayforce experience in the retail/logistics sector If you would like to hear more about this more »

of People Ops/TUPE & Change Specialists across the UK and Ireland. Stakeholder Engagement : Collaborate with key departments, including HR, Operational Delivery, Recruitment, Training, Workforce Management, and Payroll. Adaptability : Thrive in a fast-paced customer-centric environment, multitasking effectively and meeting tight deadlines. Outcome-Focused : Maintain a strong focus on more »

of People Ops/TUPE & Change Specialists across the UK and Ireland. Stakeholder Engagement : Collaborate with key departments, including HR, Operational Delivery, Recruitment, Training, Workforce Management, and Payroll. Adaptability : Thrive in a fast-paced customer-centric environment, multitasking effectively and meeting tight deadlines. Outcome-Focused : Maintain a strong focus on more »

of People Ops/TUPE & Change Specialists across the UK and Ireland. Stakeholder Engagement : Collaborate with key departments, including HR, Operational Delivery, Recruitment, Training, Workforce Management, and Payroll. Adaptability : Thrive in a fast-paced customer-centric environment, multitasking effectively and meeting tight deadlines. Outcome-Focused : Maintain a strong focus on more »

of People Ops/TUPE & Change Specialists across the UK and Ireland. Stakeholder Engagement : Collaborate with key departments, including HR, Operational Delivery, Recruitment, Training, Workforce Management, and Payroll. Adaptability : Thrive in a fast-paced customer-centric environment, multitasking effectively and meeting tight deadlines. Outcome-Focused : Maintain a strong focus on more »

of People Ops/TUPE & Change Specialists across the UK and Ireland. Stakeholder Engagement : Collaborate with key departments, including HR, Operational Delivery, Recruitment, Training, Workforce Management, and Payroll. Adaptability : Thrive in a fast-paced customer-centric environment, multitasking effectively and meeting tight deadlines. Outcome-Focused : Maintain a strong focus on more »

to drive impactful decisions. Key Responsibilities: Monitor real-time performance metrics and analyse trends to identify opportunities for improvement in efficiency and adherence. Utilize workforce management tools to forecast, schedule, and track staffing requirements to meet service level objectives. Provide timely and accurate reporting on performance metrics, highlighting areas of … ARC leadership to implement strategies aimed at enhancing operational effectiveness and customer satisfaction. Act as a subject matter expert on real-time monitoring and workforce management practices, providing guidance and support to team members as needed. Qualifications: Bachelor's degree in Business Administration, Management, Statistics, or related field preferred. Previous … experience in a similar role within a customer service or contact centre environment is highly desirable. Proficiency in utilizing workforce management software, with a focus on Genesys WFM, to optimize staffing levels and schedules. Strong analytical skills with the ability to interpret data and identify trends to drive decision-making. more »

s most recognizable brands for the past 30+ years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit’s integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ success. It can adapt quickly to … regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals. At Magnit, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around more »

home) CCA Recruitment are delighted to be partnering with a contact centre client to deliver recruitment for an experienced Resource Planning Analyst for their WFM team. This role will be Salford Quays based (hybrid working). Are you a forward thinker? Are you customer focused within a WFM environment? Do … information to teams and management Experience within a Regulated Industry. Working knowledge of Microsoft Office, Excel and Powerpoint Working knowledge of telephony applications and Workforce Management systems Strong Analytical, planning, organisation, and computer literacy skills Excellent verbal and written communication, presentation and stakeholder management skills Problem solving skills, especially the more »

Reporting to the IT Programme Manager, the Systems/Business Analyst role is to work with the companies delegations, clients, suppliers, stakeholders, and IT department to recognise and capture current and upcoming technological requirements; to lead on technological solution designs more »

Job summary The NHS Business Services Authority provides critical services to NHS organisations, NHS contractors, patients and the public. Our drive to make things easier for our customers has seen us increase the digitisation of services and we're using more »

Reporting Metric reporting at interval, with daily summary reports and weekly exec level summaries Schedule Optimization Provide analytical and strategy support to business and WFM individuals. Ensure completeness of deliverables as required and document results and present findings to management. Workforce Planning for Short term and long term Scheduling resources … policies while optimizing schedules. Collaborating with various stakeholders to address scheduling conflicts and operational challenges. Adapting to evolving business needs and technological advancements in workforce management software. Monitor Operations agent and/or agent group adherence, correcting any "out-of-compliance" situations. Identify opportunities to improve staff balancing and overall more »

role as Customer Quality and Insights Manager at phs Group This is a key role leading a team focused on Customer Quality, Customer Insights, Workforce Management, Training and Customer Experience within a Customer and Contact Centre environment. You'll be focused on ensuring our customers get the best-in-class … and ensuring we're focused on the needs of the customer. Key Responsibilities Lead, inspire and coach a team of Quality Assessors, Insights Analysts, Workforce Management and Training. Responsible for the delivery and presentation of insights, modelling & forecasting that inform and shape business planning through highlighting opportunities and risks. Work … Youll be confident at both writing and presenting reports. Having a deep understanding of contact centres and experience with back-office functions such as WFM and Training. Experience in delivering strategies at pace across multiple complex roles and programmes of work. Develop and manage appropriate team KPIs which are then more »