in managing IT service management tools, particularly Jira, and will have a solid understanding of Google Workspace, Citrix environments, and advanced troubleshooting of Windows operating systems. Duties and Responsibilities: Oversee the helpdesk team, ensuring prompt resolution of tickets with a high level of customer satisfaction. Foster a mentoring … all requirements. Competencies: Strong leadership and team management skills, with an emphasis on mentoring and development. Excellent problem-solving abilities, particularly in troubleshooting Windows10 and 11 operating systems, basic network issues, and overall ITSM processes. Proficiency in using Jira for IT service management and project … in IT support or helpdesk roles, with at least 2 years in a supervisory/management position. Strong technical background, with expertise in Windows10 and 11 troubleshooting, basic network troubleshooting, and an understanding of ITSM processes. Familiarity with Jira, Google Workspace, and Citrix. Excellent organizational more »
Employment Type: Permanent
Salary: £45000 - £50000/annum Pension + 25 days hols
Kingston Upon Hull, East Riding of Yorkshire, United Kingdom
Principal IT
tickets and create content to help prevent and ease the future tickets. You will also be assisting with the Infrastructure/Field Team. Windows Server Environments Physical Server Troubleshooting Office 365 Backup Products Essential Skills: A huge passion for IT and technology. Experience of being on … a busy 3rd Line Support desk with experience of working with end users via telephone and email Excellent knowledge of IT products including MicrosoftWindows Server, Core Infrastructure Server Hardware, Virtualisation, Exchange/Office 365, Azure, Security Solutions (Anti-Virus, Firewalls etc.), Virtualisation Products (Hyper-V & Vmware) Office … environments (Exchange, Sharepoint, Teams, Intune & Autopilot) Performing preventative maintenance on PCs, networks and servers as required including both Windows and Third-party update management. Installing, configuring, and troubleshooting network devices including switching, wireless, routers and firewalls. Active Directory/Azure Active Directory Windows10more »
commercial support experience (2nd line). · 2+ years’ experience supporting Microsoft Exchange – 2016 on–prem and exchange online · 2+ years’ experience supporting a MicrosoftWindows Server environment – 2012r2 (and onwards). · 2+ years’ experience supporting Windows Active Directory and the associated services (Inc. DHCP, DNS, Group … Policy, WDS, WSUS). · 2+ years’ experience supporting MicrosoftWindows Desktop Operating Systems and associated applications (i.e. MS Office). · Experience in supporting and administrating a VMWare vSphere virtual environment. · 2+ years’ experience supporting and maintaining network infrastructure services, including IP Routing and VLAN configurations. Proven background working … ticket handling process. · Excellent technical knowledge and experience of supporting Windows Operating Systems and Microsoft Office Software · Good working knowledge of MicrosoftWindows Server and Active Directory Network Services (Inc., but not limited to TCP/IP, DNS, Group Policy, and DHCP). Good working knowledge more »
Employment Type: Permanent
Salary: £35000 - £40000/annum 25 plus BH, laptop, mobile, flexi
Experience supporting O365, Exchange, Azure, Active Directory. Strong working knowledge of Microsoft Office 2007/2013/Office 365 Experience of working with MicrosoftWindows environments including Windows10/11 and applications. Prefer Azure fundamentals or Azure Administration certifications 2-3 years team more »
important as you will work with a wide variety of internal clients. About You: Y ou will have the following: Experience of supporting MicrosoftWindows environments - including Windows10/11, Active Directory, MS Office Suite and Office 365. Strong knowledge of PC hardware more »
Sheffield, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Circle Group
2nd Line IT Field Engineer - Sheffield 2nd Line IT Field Engineer with onsite and field experience as well as Office 365, Windows10, Exchange and VOIP knowledge join our client which is an leading motor company across Yorkshire. In this role, you will be responsible for … successful in this role, you will need to have excellent knowledge of: 2nd Line IT support, ideally some field support experience Office 365 Windows OS 8,10, 11 Exchange VOIP Sharepoint Online Telephony experience You will also need excellent communication and problem solving skills along with … to date CV to Ben.Wilson @ circlerecruitment.com for a confidential chat. Key Words: IT Support, Service Desk, Active Directory, Technical Support, Office 365, SharePoint, Windows, Exchange, Azure, Intune, Telephony, VOIP, South Yorkshire, Sheffield, Rotherham, Chesterfield, Barnsley. Circle Recruitment is acting as an Employment Agency in relation to this vacancy. more »
Sheffield, South Yorkshire, Yorkshire, United Kingdom
Circle Group
2nd Line Technicial Engineer - Sheffield 2nd Line Technical Engineer with onsite experience as well as Office 365, Windows10, Exchange and VOIP knowledge join our client which is an leading MSP. In this role, you will be responsible for ensuring that our clients' IT systems are … successful in this role, you will need to have excellent knowledge of: 2nd Line IT support, ideally some field support experience Office 365 Windows OS 8,10, 11 Exchange VOIP Sharepoint Online Telephony experience You will also need excellent communication and problem solving skills along with … to date CV to Ben.Wilson @ circlerecruitment.com for a confidential chat. Key Words: IT Support, Service Desk, Active Directory, Technical Support, Office 365, SharePoint, Windows, Exchange, Azure, Intune, Telephony, VOIP, South Yorkshire, Sheffield, Rotherham, Chesterfield, Barnsley. Circle Recruitment is acting as an Employment Agency in relation to this vacancy. more »
Sheffield, South Yorkshire, United Kingdom Hybrid / WFH Options
BeTechnology Group
Previous Helpdesk Experience (Telephone/Email/Face-to-Face Support) Hardware Setups - Laptops, PCs, Macs and Mobiles for End Users Proficient with Windows10/11 Basic Networking Knowledge Experience with Active Directory, Group Policy Office 365 Excellent communication skills and team player Be decisive … Support, IT Support Technician, 1st Line Support, 2nd Line Support, 1st Line Support Technician, 2nd Line Support Technician, Service Desk Analyst, IT Support, Windows Desktop Support, Microsoft Office, Microsoft Exchange, Windows Server, DHCP, DNS, Routing, Customer Service, Microsoft Office 365, Networking, Routers, Firewalls, Troubleshooting. BeTechnology Group more »
Doncaster, South Yorkshire, Yorkshire, United Kingdom
DFS Furniture Ltd
/Active Directory, Azure AD and other relevant technologies Knowledge of Remote Tools - ME/Team Viewer Excellent all-round knowledge of Windows Desktop Operating Systems, with recent support experience up to Windows10 Knowledge of network troubleshooting, Ethernet and IP configuration. Knowledge of … software distribution and patch management Knowledge of Windows/Chrome and Mac operating systems Excellent interpersonal and communication skills, including strong listening skills Excellent analytical skills and Initiative-driven Stakeholder and third party management skills Influencing skills/Decision Making At least 3 to 5 years of relevant more »
York, North Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Es Field Delivery Uk Ltd
nationals. As a Desktop Engineer your role will involve supporting the onsite tech bar and deskside services as well as remote appointments covering: MicrosoftWindows operating system all related issues Azure AD Management Intune Management for laptops/desktops and mobile devices Microsoft Office 365/2019 all … like monitors, label printers, etc) Smartphones & Portable Devices experiences for SIM configuration, how-to questions, Hand on eyes software issues (IOS, Android, and Windows) Network cabling and port patching Smart Hands and Eyes for other support teams Break-fix/replacement of end users laptops What we're … in either a Tech Bar (Walk in Centre) or direct end user desk side support Previous experience in an IT support organisation covering: MicrosoftWindows10Microsoft 365/Office and applications inc Outlook, Intune Azure Active Directory, Basic hardware knowledge, laptop keyboards, memory, hard drives more »
satisfaction. As the 1st Line Support Technician you would ideally have the following skills/experience: Using call logging systems Experience of supporting Windows technologies Basic Networking skills Hardware troubleshooting skills Experience of Azure Active Directory, Windows10/11, MS Office 365 Any more »
Hull, North Humberside, North East, United Kingdom
Emmerson Kitney Ltd
status and information. To be the successful 1 st Line Support Analyst you will have the following responsibilities: Essential A basic understanding of MicrosoftWindows Operating Systems Excellent interpersonal skills with the ability to communicate effectively at all levels Conversant with Microsoft 365 products Customer focused with outstanding … diagnose and resolve basic technical issues. Desirable Experience of administering Active Directory (user creation, groups and permissions) Experience supporting Microsoft Servers 2012 2022 MicrosoftWindows10/11 troubleshooting and experience Proficient with Microsoft 365 and its complimentary addons (OneDrive, SharePoint & Teams) Remote Desktop Services Printer more »
Experience in1st & 2nd Line User Support Knowledge of Office 365, SharePoint, Teams & Office is a must have on a user level Printer management MicrosoftWindows10 & 7 Understand and configure Virtual Machines Server Support and Management: Active Directory Veeam Backup Day-to-day Management of Servers more »
and support * Remote and some telephone support * MS and Application support - Active Directory, Group Policy, O365 knowledge, bespoke apps. * Customer service and communication * MicrosoftWindows10/11 support * Hardware and basic phone/network/printer troubleshooting * End User Migrations * Application Support If you feel more »
Greater Leeds Area, United Kingdom Hybrid / WFH Options
Practice Plus Group
week in every 4. What we need from you: Technically the successful candidate will ideally hold either one Microsoft exam in either (Windows10/11) You will have 2 -3 years IT experience, having hands on experience with various platforms and services. You will have … an excellent knowledge of Windows Operating Systems, ability to dismantle and repair laptop/desktop hardware and a basic understanding of server hardware components. You will also have a strong working knowledge of hardware troubleshooting across GP, IGEL, Cisco and Dell, and Active Directory skills. You will have more »
Huddersfield, England, United Kingdom Hybrid / WFH Options
ISR Recruitment
the success on the business that includes cloud and virtualisation environments across their company-wide IT systems and infrastructure capability. Skills and Experience: Windows systems experience, administration and setup of Windows Server 2012/2016/2019 Infrastructure virtualisation (VMware, Hyper-V, etc.) Desktop and application … support and troubleshooting of Windows 7/10 and Microsoft Office Agile and DevOps – principles, technologies, working practices Exposure to Cloud technologies and concepts (e.g. Azure, RDS, Citrix) Experience with networking, routing and firewalls (Sophos preferential but not essential) PowerShell Automation experience would be highly desirable more »
Huddersfield, West Yorkshire, Yorkshire, United Kingdom
Solos Consultants Ltd
and Protocols, in particular TCP/IP A good understanding and working knowledge of PCs, printers and server products - hardware and software (incl. Windows10Microsoft O365) Experience of working with clinical and corporate systems Experience working in a customer service focused role Working in NHS more »
Harrogate, North Yorkshire, Yorkshire, United Kingdom
Technical Prospects Ltd
practice. Ensure all necessary administration tasks are kept up-to-date. Helpdesk Support Analyst - Skills and Experience Technical Skills Installing and troubleshooting MS Windows10 and 11. Experience supporting MS Office Packages from 2016 2021 including Excel, Word, PowerPoint and Access. Experienced imaging and configuring laptops more »
is wanting to receive applications from candidates who fit the below criteria: 1st Line IT support experience on a busy IT Service Desk Windows10 support in a domain environment. Experience working to and reporting against SLAs Working in large scale, multi-site environments. Hardware, software more »
North Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Hays Technology
is wanting to receive applications from candidates who fit the below criteria: 1st Line IT support experience on a busy IT Service Desk Windows10 support in a domain environment. Experience working to and reporting against SLAs Working in large scale, multi-site environments. Hardware, software more »
Castleford, West Yorkshire, Yorkshire, United Kingdom
Baltic Apprenticeships
Keen to build a good understanding of the following: Laptop, desktop and mobile hardware support, Apple hardware (iPhones/MacBooks/iPads) Printers, Windows10, Microsoft Office 365, Fundamentals of networking. GCSE grade 4 in Maths and 5 in English Your Training with Baltic: This apprenticeship more »
Brighouse, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Applause IT Limited
3rd Line Support Engineer - Managed Services Provider - Windows Server, Microsoft 365, Azure, VMWare, Sophos West Yorkshire - Hybrid - £40,000 Applause IT are looking for a 3rd Line Support Engineer to join a service desk team for a managed services provider based in West Yorkshire. The organisation provides managed … clients, communicating with internal and external members to ensure tasks are completed on time. The 3rd Line Support Engineer will experience with: MicrosoftWindows server (2012, 2016, 2019 and 2022 Windows 7/10 and Microsoft Office Virtualisation troubleshooting (Hyper V) Cloud Services (Azure … be eligible to apply. If this sounds like the role for you, please click APPLY NOW! 3rd Line Support Engineer - Managed Services Provider - Windows Server, Microsoft 365, Azure, VMWare, Sophos West Yorkshire - Hybrid more »
skills & experience: Excellent ERP support experience Proficiency in 1st & 2nd Line User Support, including Office 365, SharePoint, Teams, and Office Solid understanding of MicrosoftWindows10 & 7 environments Experience with server management, Active Directory, Veeam Backup, SQL, and Microsoft Server Familiarity with LAN and WAN networks more »
Middlesbrough, North Yorkshire, North East, United Kingdom Hybrid / WFH Options
Reed Technology
You will be confident in investigating and troubleshooting issues, resolving cases were possible and escalating to the relevant teams when needed. Active Directory, Windows10, M365 and Exchange will be within your skill set and you will be capable for supporting end users with technical issues more »
Brighouse, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Applause IT Limited
3rd Line Support Engineer - Managed Services Provider - Windows Server, Microsoft 365, Azure, VMWare, Sophos West Yorkshire - Hybrid - £40,000 Applause IT are looking for a 3rd Line Support Engineer to join a service desk team for a managed services provider based in West Yorkshire. The organisation provides managed … clients, communicating with internal and external members to ensure tasks are completed on time. The 3rd Line Support Engineer will experience with: MicrosoftWindows server (2012, 2016, 2019 and 2022 Windows 7/10 and Microsoft Office Virtualisation troubleshooting (Hyper V) Cloud Services (Azure … be eligible to apply. If this sounds like the role for you, please click APPLY NOW! 3rd Line Support Engineer - Managed Services Provider - Windows Server, Microsoft 365, Azure, VMWare, Sophos West Yorkshire - Hybrid more »