Technical Services Support Engineer
Chester, England, United Kingdom
Telefónica Tech
to provide onsite and remote support to a managed service customer, to resolve IT problems across multiple technology areas including Office 365, Networking, Windows Desktop Support and Backups. Ideally 2-3yrs experience. Key Responsibilities: Manage tickets logged in our IT Service Management System and prioritise these in … dedicated IT department; VMware; management, and deployment of Virtual Machines; Automated Patch management via WSUS and third-party tools; End user support ie. Windows 10/Windows 11, VPN, account administration etc. Network technologies ie. TCP/IP, VPN, DHCP/DNS, Firewall etc. Windows Server technologies (Active Directory, Group Policies, Remote Desktop Services, etc.); Backup technology (Veeam); A methodical troubleshooting approach and strong attention to detail. Interpersonal Skills; A high level of self-motivation together with a willingness to learn new skills; A flexible and enthusiastic approach to the job more »
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