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Service Desk Analyst / 1st Line Support

Ensure all updates are recorded and uploaded onto the ITSM Toolset in a timely manner... To provide statistics or other data to determine the level of customer service provided... Good knowledge and understanding of incident management protocols and procedures... Management and closure of incident tickets passed through the ITSM Toolset...
Cardiff, South Glamorgan -
Rate: £13.00 per hour + shift allowance
Posted: Yesterday