as a 1st/2nd line support engineer or in a similar technical support role. Excellent problem-solving and communication skills with a customer-oriented approach. Solid knowledge of Windows and macOS operating systems, as well as Microsoft Office Suite. Familiarity with network technologies, such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi. Experience troubleshooting hardware and More ❯
iOS devices and managing Intune MDM. Familiarity with ServiceNow for ticket management and trend tracking. Solid understanding of standard IT infrastructure, networks, and user support environments. Experience working with Windows-based laptops and systems (no Mac users). Strong troubleshooting, communication, and documentation skills. More ❯
when appropriate. Qualifications needed for the role 8-10 years in a Software Engineering position. BS or MS in Computer Science or related field. An understanding of Linux or Windows development, including database design and development, as well as strong web client programming skills, including HTML, JavaScript, and CSS. Experience in server-side product development. Expertise in Java Experience More ❯
to staff and students, ensuring smooth day-to-day IT operations. Monitor, prioritise, and resolve support requests efficiently, escalating complex incidents where necessary. Maintain and support IT infrastructure including Windows, Office 365, and core network services (AD, DHCP, DNS). Manage and track IT assets, licences, and documentation to ensure accuracy and compliance. Support cloud and on-premises platforms … the organisation. Collaborate with central IT teams to resolve infrastructure or system-wide issues promptly. About You Proven experience providing 1st & 2nd line technical support. Strong troubleshooting skills across Windows 10/11, Microsoft 365, and network systems. Familiarity with Azure AD & Intune. Excellent communication and customer service skills, with a calm, proactive approach. Strong attention to detail and More ❯
cause analysis, and proactive risk reduction Leading the planning and smooth delivery of IT projects and upgrades Ensuring backups, monitoring, certificates, and asset management run like clockwork Overseeing networking, Windows Server, M365, virtualisation, and hosting environments Communicating clearly with internal teams, senior leadership, and external partners Supporting long-term roadmap activity, including migration from on-prem to cloud platforms … What you’ll bring to the table: Strong background in IT infrastructure, support, and systems administration Proven experience leading or managing an IT team Solid understanding of Windows Server, networking, virtualisation, and cloud concepts Comfortable working with security standards and best practice frameworks Confident making decisions, owning problems, and driving improvements Excellent communication skills with the ability to translate More ❯
