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Onsite Service Desk Team Leader

Technical knowledge of and previous experience of supporting: - Windows 7... - Citrix. - Filesite (ideal) Service Desk requirements/skills: - Previous use of a Ticket Management system... - Experience of working to SLA’s and KPI measures... - Understanding of ITIL is desirable... - Receive, log, take ownership, escalate and monitor fault reports and service requests...
City, London -
Plan-net
Salary: Unspecified Market Rate
Posted: 2 days ago