has never been a better time to join EQ. The Lead Support Consultant plays a pivotal role in ensuring an exceptional experience for clients using Equiniti Customer Resolutions' (EQCR) workflowmanagement technology. This role focuses on coordinating the Support function, managing and resolving platform incidents, supporting ticket management processes, collaborating with internal teams, and delivering oversight through … effective dashboards and reporting.EQCR delivers technology solutions designed primarily for case management and workflow in the customer resolutions space (e.g., complaints and remediation), but the platform is also used for a variety of other applications.This dynamic position suits a proactive, resourceful individual with strong communication skills who enjoys client-facing work and hands-on technical troubleshooting. You must … resolution of client issues while personally handling key incidents as required. Provide detailed analysis of incidents to inform continuous improvement and root cause analysis. Collaborate with Consulting and Implementations management teams to ensure effective product configurations that meet client needs. Deliver timely, accurate reporting on KPIs, work in progress, root cause analysis, team deliverables, and support backlog. Act as More ❯
transparency and escalate items that could impact the Product budget in a timely manner. Develop and maintain detailed onboarding project plans and documentation. Product Gap Analysis & Resolution: Proactive identification, management and mitigation of project risks and issues. Facilitate client workshops to support successful migration of the client. Apply a product-focused perspective, proactively identifying gaps between client requirements and … internal teams (Product, Technology, Operations, Compliance) during the onboarding process. Ensure all stakeholders are informed of project status, risks, and mitigation plans. Qualifications & Experience 8 to 10 years of management/supervisory/project management experience in financial services, ideally within a Product function or with an Transfer Agency or IT background. Experience with implementation of digital technologies … or workflowmanagement tools Ability to navigate ambiguity and drive clarity in complex implementation scenarios. Experience managing diverse project teams and working groups. Solid understanding of Transfer Agency operations and technology platforms. Ability to articulate and document Operating Model vision and technology to senior stakeholders. Excellent project management and organizational skills, with the ability to manage multiple More ❯
maintenance of scalable data pipelines • Implement ETL (Extract, Transform, Load) processes to ingest data from various sources • Ensure data quality, integrity, and reliability through thorough testing and validation Database Management • Help manage and optimise data storage solutions (e.g., SQL and NoSQL databases, data lakes) • Monitor and assist in maintaining database performance and security Data Integration: • Collaborate with data analysts … platforms (e.g., AWS, Azure, Google Cloud, Databricks) are a strong plus Technical Skills: • Proficiency in SQL and experience with relational databases (e.g., MySQL, PostgreSQL) • Familiarity with data pipeline and workflowmanagement tools (e.g., Apache Airflow) • Experience with programming languages such as Python, Java, or Scala. Python is highly preferred • Basic understanding of cloud platforms and services (e.g., AWS More ❯
London, South East, England, United Kingdom Hybrid/Remote Options
Robert Half
process datasets from various internal and external sources, ensuring data quality, governance, and integrity.* Implement efficient data models and schemas within Snowflake, and use DBT for transformation, orchestration, and workflow management.* Optimise ELT/ETL processes for improved performance, cost efficiency, and scalability.* Troubleshoot and resolve data pipeline issues swiftly and effectively across the data platform.* Work with orchestration More ❯
devices at designated sites, ensuring smooth setup, accurate device handover, and proper documentation throughout the process. The position requires close coordination with contractor engineers and site managers to maintain workflow integrity and resolve issues promptly. Location: Ruislip (Onsite) Daily Rate: 19.38/hr on PAYE or 25.15/hr on UMB Contract Length: 1+ Month Start Date: 02-Jan … in accordance with the migration schedule and project processes Handover and collect the correct number of devices each in accordance with the migration schedule. Correctly update the Contractor's workflowmanagement system at all relevant steps Report issues arising from migration activity promptly and accurately to the contractor engineer and Site Manager. Where issues cannot be resolved immediately More ❯
AWS, GCP, Snowflake or Databricks) Strong proficiency in SQL and Python. Proven experience with CI/CD tools, DevOps, and automation practices. Solid understanding of data modelling, orchestration, and workflow management. A desire to lead by example and elevate the people around you. The Opportunity Shape the data backbone of a next-generation AI platform. Work with autonomy in More ❯